Senior Data Reliability Engineer

Job Overview

As Senior DRE, you will drive engagement with Site Reliability across the full breadth of engineering. You will hold every engineer and every team accountable in building highly-resilient, robust, reliable software. You will be part of a cross-functional, cross-discipline team of SMEs and on-callers, whose mission it is to keep our platform highly performant 24/7/365.

Key Responsibilities

• Evangelise SRE & DRE across engineering
• Lead the charge on building out a framework for data quality that will provide our customers with strong guarantees about the fidelity of our data as well support our marketing and revenue functions
• SRE as a function define and own the on-call process:
• Quickly establishing a strong working knowledge of our systems
• Commanding incidents
• Running mop-ups
• Ensuring follow-up actions are completed to your schedule
• Evaluating and improving our existing E2E on-call process
• Take part in the on-call rotation, one week every 4–5 weeks (24x7x365 coverage)
• Evaluate, manage and maintain our existing solutions for monitoring, alerting, paging, response, documentation
• Report on uptime, availability, performance, etc across our product suite
• Write post-mortems for both internal and external consumption
• Represent our SRE & DRE function on sales calls with tier one enterprise financial institutions
• Work with product, sales and customer service to define SLAs for different products and use cases
• Work with internal product teams to define SLOs for internal consumption and measurement
• Work with our engineering teams directly to embed DRE practices

Required Qualifications

• Thrive under high pressure situations, and are able to make tough decisions quickly
• Fail fast, own the failure; encourage a blame free engineering culture
• Are an inspiring thought leader, and are able to take others with you on a journey
• Aren’t afraid to get your hands dirty and dig into code across myriad technologies
• Understand the importance of reliability in enterprise finance systems
• Have strong opinions based on your experience that you evolve over time as you learn from others

Preferred Qualifications

• Proven experience at leveling up the quality and reliability of large datasets not just services and APIs
• Experience leading site reliability for a high volume SaaS product
• Supported distributed systems in AWS
• The presence and empathy required to hold teams to account
• Defined SLAs / SLOs both internal and client facing
• Offered post mortems to enterprise clients (verbal and written)

Bonus Points for:

• Having a genuine interest in the crypto ecosystem and being behind the mission of the company
• Working knowledge of Kubernetes and the challenges presented

Job Benefits

• Hybrid working and the option to work from almost anywhere for up to 90 days per year
• £500 Remote working budget to set up your home office space

• $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development

• Holidays: 25 days of annual leave + bank holidays
• An extra day for your birthday
• Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave.

• Private Health Insurance - we use Vitality!
• Full access to Spill Mental Health Support
• Life Assurance: we hope you will never need this - but our cover is for 4 times your salary to your beneficiaries
• £100 Crypto for you!
• Cycle to Work Scheme