Senior AWS Connect Developer

📋 Job Overview

We are seeking an experienced AWS Connect Developer to design, develop, configure, integrate, and support solutions built on Amazon Connect. The role requires strong hands-on experience across contact-centre functionality, customer journeys, Cases, Tasks, Contact Flows, routing, integrations, APIs, and AWS services. The successful candidate will be comfortable translating business and customer-service requirements into scalable Amazon Connect solutions and working across development, testing, deployment, and production support.

🏢 About AND Digital

AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014. We believe our work should always leave a legacy for the client. We do this through close relationships with our offices (or ‘Clubs’) so that our partners are always prioritized by a regional team close to them. This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,500 people with Clubs all over the UK and Europe with plans for global expansion in the next couple of years.

🎯 The Role

The developer should be highly proficient in Contact Flow development, including inbound call flows, customer authentication, IVR menus, queue and routing logic, customer identification and lookup, case lookup and creation, task creation, agent transfer and escalation, callback functionality, error handling and fallback journeys, business-hours and holiday handling, customer data collection, Lambda/API integration, dynamic prompts and attributes, secure handling of customer information, reusable flow modules and maintainable flow architecture.

✅ Key Responsibilities

• Design, develop, configure, integrate, and support solutions built on Amazon Connect.
• Translate business and customer-service requirements into scalable Amazon Connect solutions.
• Work across development, testing, deployment, and production support.
• Produce technical designs and implementation documentation.
• Create unit and integration tests.
• Test Contact Flows and integrations end-to-end.
• Support UAT.
• Investigate and resolve defects.
• Deploy changes through appropriate CI/CD processes.
• Maintain version control and release documentation.
• Support production releases and rollback procedures.

📌 Required Qualifications

• 3+ years of software development/integration experience.
• Strong hands-on Amazon Connect development experience.
• Strong Contact Flow experience.
• Experience with AWS Lambda and AWS APIs.
• Experience with REST/API integrations.
• Experience with Amazon Connect Cases.
• Experience with Amazon Connect Tasks.
• Experience integrating Amazon Connect with external systems.
• Experience troubleshooting production contact-centre environments.
• Understanding of AWS IAM, security, logging, and monitoring.
• Experience with Git and modern development practices.

⭐ Desirable Experience

• Experience with Amazon Connect Cases is required or strongly preferred.
• Experience with Amazon Connect Tasks should form part of the role.

🎁 Benefits

Competitive salary.

🛂 Visa & Eligibility

At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application.