Senior AI/ML Engineer

📋 Job Overview

We're hiring a Senior AI/ML Engineer for the Discovery Pod to help build and run the ranking, recommendation, and search systems buyers rely on to find the right stone or piece in seconds. This is real information retrieval and applied ML work on production infrastructure — search systems, embedding-based retrieval, learning-to-rank, LLM-powered contextual and conversational search, image embeddings for photo-based search — not configuring a hosted search widget or calling a model API and moving on. You'll own models end to end, from features and training through evaluation, deployment, and monitoring, and you'll be expected to understand how these probabilistic systems behave and fail, because that understanding is the job, not an adjacent skill.

🏢 About Nivoda

Nivoda is the operating system for the global jewellery industry. We connect diamond and gemstone suppliers directly with jewellery retailers across more than 70 countries, replacing a slow, offline, relationship-gated way of trading with a single digital marketplace. We're already powering over $300M in annual transactions, inside an industry worth more than $350B globally — and we're still early. Jewellery is one of the last major global industries to go digital, and we're the ones building the rails it will run on.

🤔 Our Mission

Diamond and gemstone trading has run for decades on fragmented networks, manual processes, and who-you-know relationships — which locks smaller and newer businesses out, and leaves even the biggest players losing time and margin to inefficiency. We started Nivoda to fix that: to give any jewellery business, wherever it is and whatever size it is, the same access, pricing transparency, and ease of trading as an industry giant. Our mission is to make buying and selling diamonds and gemstones radically simpler, everywhere in the world.

⭐️ The Discovery Pod

You'd be joining the Discovery Pod 🔍 — the team that decides how hundreds of thousands of diamonds and gemstones actually get found. That means ranking, recommendations, and search input: from the core search and filtering experience, to Contextual Search and a planned conversational assistant, to image-upload search that lets a buyer find a match from a photo. The same ranking and recommendation engine you'll build has to serve both Nivoda's own marketplace and the many individually branded storefronts jewellers run through our SAAS products. We're a small, high-ownership team and this pod is building the AI-powered product itself, not just using AI tools to go faster.

🎯 The Role

We're hiring a Senior AI/ML Engineer for the Discovery Pod to help build and run the ranking, recommendation, and search systems buyers rely on to find the right stone or piece in seconds. This is real information retrieval and applied ML work on production infrastructure — search systems, embedding-based retrieval, learning-to-rank, LLM-powered contextual and conversational search, image embeddings for photo-based search — not configuring a hosted search widget or calling a model API and moving on. You'll own models end to end, from features and training through evaluation, deployment, and monitoring, and you'll be expected to understand how these probabilistic systems behave and fail, because that understanding is the job, not an adjacent skill.

✅ Key Responsibilities

• Build and operate real search infrastructure — Elasticsearch/OpenSearch, Vespa, or vector-search databases like pgvector, Pinecone, or Weaviate — to power ranking and multi-modal search across Nivoda’s marketplace
• Design multi-tenant, configurable ranking and recommendation systems that serve both Nivoda’s own marketplace and many individually branded jeweller storefronts through Feeds, without forking the codebase
• Build and improve Contextual Search and our planned conversational assistant, using prompt design and retrieval-augmented approaches, with zero-result and tradeoff scenarios handled gracefully rather than met with a confident wrong answer
• Build image-to-attribute and image-to-product-match pipelines using image embeddings for our image-upload search work
• Build the product around the reality that probabilistic systems can be confidently wrong — designing recovery paths and confirmation steps before high-stakes actions, like generating a manufacturing quote from an interpreted image
• Define and run search- and ranking-specific evaluation — offline ranking metrics, interleaving experiments — to tell whether a ranking change is actually better, not just different
• Evaluate and stress-test foundation model and LLM output directly as part of the engineering process, rather than trusting it by default
• Own the full lifecycle of ranking and recommendation models — features, training, evaluation, deployment, and monitoring — using learning-to-rank, embedding-based retrieval, and collaborative filtering techniques
• Design and optimize low-latency, real-time model-serving systems that keep search feeling instant under production load
• Use AI coding agents to build ML infrastructure and pipelines, paired with rigorous evaluation harnesses that catch ranking and retrieval bugs a system can hide while looking like it’s working

📌 Required Qualifications

• Years of experience: 5-10 years
• Information retrieval infrastructure experience — building or operating real search systems (Elasticsearch/OpenSearch, Vespa, or vector-search databases like pgvector, Pinecone, or Weaviate)
• Applied ML for ranking and recommendations, end to end — learning-to-rank, embedding-based retrieval, collaborative filtering — with comfort owning features, training, evaluation, deployment, and monitoring, not just calling a model API
• NLP and LLM application experience — production experience

⭐ Desirable Experience

No specific desirable experience mentioned.

🎁 Benefits

No specific benefits mentioned.

🛂 Visa & Eligibility

No specific visa or eligibility information mentioned.