SE I DevOps Engineer

Job Overview

The DevOps team is at the core of Helpshift engineering. We have a centralised DevOps team in Helpshift and that essentially means we have our technical depth both horizontally and vertically. We’re responsible for creating, maintaining, scaling and securing infrastructure used by many teams for critical workloads.

DevOps Team Areas

• Production & Development Infrastructure Provisioning and Maintenance


• Database Infrastructure


• Automations


• Core Infrastructure (Scalability, Performance & Optimisation)


• Security & Compliance


• Engineering Processes

Key Responsibilities

You’ll be in a team that maintains, builds and scales infrastructure that will host the production workload as well as support internal engineering teams. You’ll make decisions with a significant impact on Helpshift.

Required Qualifications

• Relevant experience of 3+ years and above.


• In-depth knowledge of running/managing UNIX-like operating systems (we use Ubuntu).


• Strong knowledge of networking protocols, security architectures, and identity and access management (IAM) principles.


• Experience with containerisation technologies (e.g., Docker, Kubernetes) and securing containerised environments.


• Experience in Designing and building solutions that are highly scalable, fault tolerant and cost-effective.


• Experience of various FOSS tools for monitoring, graphing, capacity planning, and logging.


• Experience with IaaC tools like Ansible, Puppet, Terraform.


• Experience with Cloud Computing platforms like Amazon AWS, Google Cloud Platform, Heroku.


• Experience with managing NoSQL and RDBMS.


• Experience with queuing systems (Kafka, RabbitMQ) and Big data platforms (Hadoop).