Senior Site Reliability Engineer

Job Overview

ScienceLogic is redefining IT operations for the modern enterprise. Our AIOps platform empowers organizations to achieve Autonomic IT — where systems are self-healing, self-optimizing, and seamlessly aligned with business outcomes. We help enterprises and service providers gain unified visibility across hybrid and multi-cloud environments, automate workflows, and unlock performance at scale.

We’re accelerating digital transformation through the power of automation, AI, and analytics — giving IT and business leaders the tools to deliver superior customer experiences, drive efficiency, and innovate with confidence.

Key Responsibilities

• Lead design reviews and buildout of secure systems for delivering new Artificial Intelligence Product in SaaS, aiming for 99.99% uptime.
• Design, automate, test, and monitor the use of cloud native technologies as a foundation for a service platform.
• Spend 75% of your time on forward looking priorities designing and building SaaS systems while remaining on supporting the Operations and Maintenance of the current SaaS infrastructure.
• Investigate and resolve customer and operational issues with the mentality of fixing and not just mitigating issues.
• Identify and automate measurement of operations SLAs and SLOs
• Triage incident response, document SOPs, Runbooks, and train NOC team members
• Writing automation can be easily supported and extended by others.
• Collaborate across the organization to design, build and operationalize SaaS services conforming to various security standards like FedRAMP, SOC2, ISO etc. 
• Participate in the on-call rotation as assigned. 
• Take full responsibility for the availability and performance of the platform.
• Work on special projects as assigned.

Required Qualifications

• 8-12 years of site reliability engineering, cloud operations or equivalent experience
• Proven experience in managing complex Kubernetes environments in multiple Production systems. 
• Working with Cloud Automation tools like CloudFormation, Terraform, aws-cli/CDK, Cloudformation
• Scripting languages like Python, Bash, Perl etc.
• Exposure to Linux administration skills.
• Proven track record of operating production SaaS environments within security standards like FedRAMP, SOC2, ISO, PCI.
• Skilled at problem solving, algorithms, and data structures conforming to the modern SaaS security requirements.
• Building tools and scripting frameworks from scratch. 
• Familiarity with basic networking, security and cloud engineering concepts
• Highly collaborative with effective written and verbal communication skills
• Ability to work against tight deadlines and occasionally after-hours, part of on-call scheduling.
• Occasionally work during off-hours and participate in weekly on-call schedule. 
• Take full responsibility for the availability and performance of the platform.
• Bachelors or Master's degree in Computer Science, Information Systems or similar field.

Benefits & Perks

• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

About ScienceLogic

ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.

www.sciencelogic.com