A technically strong architect who has evolved into a functional solution architect, bridging deep Salesforce platform expertise with business process understanding to deliver scalable, user-focused solutions. Experienced Salesforce professional with strong Business Systems Analyst, Technical Architect, Service Cloud SME, Field Service Lightning SME, and Salesforce development expertise. Proven ability to translate business needs into scalable Salesforce solutions, lead end-to-end solution design, optimize service operations, and deliver enterprise-grade CRM capabilities across multiple industries. Skilled in stakeholder engagement, requirement analysis, architecture design, configuration, custom development, integration, automation, deployment, and production support.
🏢 About riveron
riveron is a company focused on technology and innovation, specifically within the Salesforce domain. They specialize in transforming business processes and delivering solutions that enhance service operations and customer support across various industries.
🎯 The Role
As a Salesforce Field Service & Service Cloud Solution Architect at riveron, you will partner with business teams to analyze complex processes, define functional requirements, document user stories, and design Salesforce solutions aligned with operational goals. You will architect scalable Service Cloud and Field Service solutions to improve case resolution, field workforce productivity, customer support visibility, and service lifecycle management.
✅ Key Responsibilities
Design and implement Salesforce automation using Flows, Apex, validation rules, approval processes, and custom logic to reduce manual effort and improve data quality.
Lead cross-functional discussions with business, support, sales operations, QA, and IT teams to translate business requirements into secure, maintainable, and high-performing Salesforce capabilities.
Manage solution design across integrations, data models, security, reporting, and deployment readiness while ensuring alignment with enterprise architecture standards.
Support end-to-end delivery including requirement clarification, technical design, development, unit testing, UAT support, release coordination, change requests, and post-production support.
Provide SME guidance for Service Cloud features including service console productivity, case routing, entitlement processes, knowledge management, SLA tracking, and support workflows.
Provide SME guidance for Field Service features including work order lifecycle, scheduling, dispatch, service appointments, technician mobile experience, territories, and operational reporting.
📌 Required Qualifications
Strong ability to understand business pain points and convert them into practical Salesforce solutions.
Experienced in facilitating workshops, documenting functional and technical requirements, and aligning multiple stakeholders.
Skilled at balancing business priorities with platform scalability, maintainability, security, and long-term supportability.
Comfortable working across global teams, business units, technical teams, QA, release management, and production support groups.
Excellent written and verbal communication skills with strong experience preparing leadership updates, solution documentation, and project status summaries.
⭐ Desirable Experience
Industry expertise in energy, utilities, manufacturing, services, sales operations, customer support, field service, quality, and enterprise IT operations.
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