Senior Customer Reliability Engineer (US)

Job Overview

Replicated is a Commercial Software Distribution Platform. Replicated helps software vendors distribute their applications into self-hosted environments like VPC, on-prem, air gap, and more. With a suite of tools ranging from installation, to testing, to licensing and support, Replicated is the best way to operationalize and scale the distribution of Kubernetes applications into any enterprise environment.

Key Responsibilities

• Provide expert support to customers, resolving issues related to Kubernetes, Linux, and Replicated products.
• Enable Customer Success: Work proactively with customers to ensure they are successfully deploying, managing, and scaling their applications using Replicated.
• Collaborate with Engineering: Proactively work closely with CREs and product engineers to share customer feedback, identify product improvements, and contribute to the overall Replicated product roadmap.
• Continuous Learning: Invest in your personal and professional growth.

Required Qualifications

Preferably 3 or more years of professional experience in the following areas: Experience with Linux system administration.

About Replicated

Replicated is committed to cultivating an efficient, respectful workplace. We know that innovation thrives on teams where diverse points of view come together to solve hard problems in ways that are just now possible. As such, we explicitly seek people that bring diverse life experiences, diverse educational backgrounds, diverse cultures, and diverse work experiences. We are fully remote and plan to stay that way! We're open to any state in the US. In addition, for some roles, we're open to candidates in Canada, the UK, Australia, and New Zealand.

Benefits

This role is perfect for you if you are passionate about problem-solving, enjoy helping people, and thrive on diving deep into technical challenges. You'll leverage your operational knowledge to build best practices and contribute to tooling that empowers both our internal teams and our vendors. This is an excellent opportunity to extend a strong foundation in Kubernetes, Linux, and the broader cloud-native ecosystem, while learning from experienced engineers on a successful, growing team.