Engineering Manager, Site Reliability

Job Overview

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.

Key Responsibilities

• Lead, coach, and grow a high-performing Site Reliability Engineering team; support career development, technical excellence, and ownership


• Own the reliability, scalability, and performance of Relay’s platform, ensuring our systems are resilient as the business grows


• Lead and evolve SRE best practices, including incident management, on-call operations, SLIs/SLOs, and error budgets


• Partner closely with Engineering, Product, and Data teams to ensure reliability and scalability are built into every feature we ship


• Drive continuous improvement through post-incident reviews, root cause analysis, and preventative action


• Guide infrastructure and platform investments to support long-term scalability, security, and operational efficiency


• Define and track key reliability KPIs (e.g., uptime, latency, incident frequency, MTTR) and use data to inform priorities and decisions


• Champion a culture of learning, operational excellence, and “running towards problems” across the engineering organization

Required Qualifications

• You have 3+ years of experience managing or leading engineers and 6+ years of experience in Site Reliability Engineering, Platform Engineering, or Infrastructure roles


• You have a strong track record of owning and improving system reliability, scalability, and performance in production environments


• Experienced in improving observability, performance, or operational maturity at growing companies


• You’ve led teams through incident response, postmortems, and reliability improvements, using data and clear accountability to drive better outcomes


• You have a strong foundation in operating and scaling production systems in cloud environments (e.g. AWS), and modern infrastructure practices (IaC, CI/CD, monitoring, alerting)


• You have a proven record of partnering with Product and Engineering leaders to balance delivery velocity with long-term reliability and operational excellence


• You’re a leader who knows how to coach, motivate, and grow engineers while setting a high bar for ownership, quality and technical excellence


• You’re highly collaborative and experienced in leading cross-functional initiatives that span engineering, product, and operations


• You thrive in fast-paced, ambiguous environments and are comfortable leading through change as the platform and organization scale

Bonus Points

• You’ve built or scaled an SRE or platform team at a growing fintech startup


• You have experience supporting high-availability, customer-facing systems in fintech or other regulated environments


• You’re familiar with SRE best practices such as SLOs, error budgets, and capacity planning at scale