We are seeking an experienced Real Estate & Physical Infrastructure Subject Matter Expert (SME) to provide strategic and operational advisory services to a banking client. The consultant will bring deep industry expertise in managing and optimising banking physical infrastructure, including branch networks, ATMs, corporate offices, operational centres, facilities, and real estate assets.
🏢 About Capco
Capco is a global business and technology consultancy dedicated to the financial services industry. We combine deep industry expertise with consulting and transformation capabilities to help leading financial institutions navigate complex change and deliver meaningful outcomes.
🎯 The Role
The role will focus on assessing existing infrastructure strategies, operating practices, asset management frameworks, and governance structures to identify opportunities for improved operational efficiency, cost optimisation, asset utilisation, and infrastructure resilience.
✅ Key Responsibilities
Provide strategic advice on the bank's physical infrastructure footprint, including branches, ATMs, corporate offices, and operational facilities.
Identify opportunities to optimise lease arrangements, property utilisation, occupancy costs, and portfolio performance.
Advise on property governance, landlord relationships, tenancy obligations, and property-related vendor management.
Recommend improvements to property management policies, processes, and reporting.
Assess facilities management operations across banking premises, including maintenance, building services, utilities, security coordination, cleaning, and workplace services.
Review preventive and corrective maintenance practices, service delivery models, and operational performance.
Identify opportunities to improve service quality, operational efficiency, and cost effectiveness.
Advise on facilities management standards, operating procedures, service governance, and performance monitoring.
Recommend appropriate centralised, decentralised, or hybrid facilities management operating models.
Provide expertise in the end-to-end lifecycle management of physical infrastructure assets, including planning, acquisition, installation, maintenance, refurbishment, replacement, and disposal.
Recommend strategies to improve asset utilisation, reliability, maintenance efficiency, and lifecycle cost management.
Support infrastructure capital investment planning and asset replacement prioritisation.
Review infrastructure-related CAPEX and OPEX across the bank's property and facilities portfolio.
Identify opportunities to optimise property rental costs, maintenance expenditure, utilities, service contracts, and infrastructure investments.
Evaluate cost allocation methodologies, budgeting practices, and expenditure controls.
Develop recommendations for cost efficiency, investment prioritisation, and long-term financial sustainability.
Support the preparation of business cases for infrastructure consolidation, refurbishment, relocation, or replacement initiatives.
Assess governance frameworks, policies, and operating procedures relating to real estate and physical infrastructure.
Review roles, responsibilities, decision-making authorities, and accountability across infrastructure management functions.
Advise on physical infrastructure risk management, operational resilience, business continuity, and disaster recovery considerations.
Evaluate physical security coordination, building safety, regulatory compliance, and critical facilities management practices.
Recommend governance improvements to strengthen oversight, compliance, risk management, and operational controls.
Engage with senior stakeholders across Corporate Real Estate, Facilities Management, Branch Operations, Finance, Procurement, Risk, Security, and Operations.
Conduct stakeholder interviews, workshops, and operational assessments to understand existing challenges.
Provide industry benchmarks, leading practices, and practical recommendations based on relevant banking infrastructure experience.
Develop strategic recommendations, improvement opportunities, and implementation roadmaps.
Present findings and recommendations to senior management and project stakeholders.
Support the bank in evaluating and prioritising infrastructure improvement initiatives.
📌 Required Qualifications
Bachelor's degree in Real Estate, Facilities Management, Engineering, Architecture, Construction Management, Business Administration, or a related discipline.
Minimum 10 years of relevant experience in corporate real estate, physical infrastructure, facilities management, or property portfolio management.
Significant hands-on experience managing or advising on physical infrastructure within a bank or large financial institution.
Strong knowledge of banking branch infrastructure, corporate premises, ATM facilities, and operational support environments.
Proven experience in real estate portfolio management, property leasing, facilities operations, and physical asset lifecycle management.
Experience in infrastructure strategy development, portfolio optimisation, and cost management.
Strong understanding of facilities management operating models, vendor management, and service delivery governance.
Knowledge of operational risk, physical infrastructure resilience, and relevant regulatory requirements.
Ability to assess existing infrastructure operations and provide practical, commercially viable recommendations.
Strong analytical, stakeholder engagement, and executive communication skills.
⭐ Desirable Experience
Previous leadership experience in a bank's Corporate Real Estate, Property Management, Facilities Management, or Physical Infrastructure function.
Exposure to branch network rationalisation, branch refurbishment, relocation, or consolidation programmes.
Experience in facilities management outsourcing, contract optimisation, and vendor performance management.
Knowledge of infrastructure asset management platforms, property management systems, or facilities management technologies.
Relevant professional certifications such as RICS, IFMA, PMP, or equivalent.
🎁 Benefits
At Capco, you'll have the opportunity to work at the intersection of banking, transformation and people change, helping leading financial institutions successfully navigate complex change. You'll have the opportunity to work on high-impact banking and wealth transformation programmes, partner directly with senior client stakeholders and programme leadership, apply and deepen your expertise across change management, stakeholder engagement and communications, gain exposure to different clients, transformation challenges and banking domains, build broader consulting capabilities within a globally connected financial services consultancy, and join a growing Malaysia practice where ownership, collaboration and new ideas are encouraged.
