Principal SRE Senior Manager

📋 Job Overview

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward!

🏢 About Accenture Federal Services

Accenture Federal Services is a technology company within global Accenture, recognized as a Glassdoor Top 100 Best Place to Work. We are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. We offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

🎯 The Role

As the Principal SRE Senior Manager, you are the program-level reliability leader for a portfolio of high-traffic, public-facing digital services. You own the SRE operating model across three pods (web/core platform, batch/data and AI services, and partner-facing services), lead the SRE Community of Practice, and are accountable to client and program leadership for reliability outcomes. Infrastructure and platform engineering are provided by the cloud platform team; you are the senior counterpart to its leadership and hold it accountable for platform service levels.

✅ Key Responsibilities

• Own the SRE operating model: embedded product SREs, dedicated pod SREs, and a shared 24x7 incident-command rotation; keep on-call load sustainable and coverage free of single points of failure
• Lead the SRE Community of Practice: set common standards for SLOs and error budgets, observability, production readiness, runbooks, and post-incident reviews; drive adoption across all pods and product teams
• Provide technical leadership to the pods and guide pod leads; coach SREs and support hiring, level calibration, and career development.
• Own SLA/SLO governance and reporting to client leadership: availability, incident SLA attainment, vulnerability and patch SLAs, deployment success, DORA metrics, and error-budget status
• Serve as major-incident commander for critical and cross-pod incidents; lead bridges across the cloud platform team, security operations, and third-party vendors
• Run program-level problem management to find recurring failure patterns and drive structural fixes
• Act as reliability reviewer on architecture and security review boards; set expectations for fault isolation, graceful degradation, and dependency management
• Own capacity planning for peak events with the cloud platform team; set recovery-testing and DR standards and oversee DR rehearsals.
• Negotiate internal service levels, escalation paths, and responsibility boundaries with the cloud platform team, and resolve gaps across that boundary
• Champion automation of operational work across the program: runbooks, alerting, remediation, and ITSM workflows
• Owns reliability outcomes across critical services and influences architecture and engineering practices to improve long-term uptime and scale.

📌 Required Qualifications

• 12+ years in SRE, infrastructure, production engineering, or IT operations, including 5+ years leading SRE or operations teams or programs across multiple products
• Proven experience defining and enforcing reliability standards, including service objectives, indicators, error budgets, and production readiness criteria
• Demonstrated ability to lead major incident response, root cause analysis, and systemic remediation in high-availability systems
• Deep expertise in resilience engineering, fault isolation, capacity planning, and recovery testing
• Experience reducing incident impact and recurrence through structural improvements, automation, and safer operational practices
• Track record of standing up or transforming an SRE operating model (on-call program, SLO governance, Community of Practice) in a multi-team, multi-vendor environment
• Strong grounding in AWS, containers, CI/CD, enterprise observability, and automation
• Executive-level communication, including SLA reporting to clients and leading cross-vendor major incidents
• Bachelor's degree in a technical field or equivalent experience
• Ability to obtain and maintain a Public Trust clearance
• Major-incident command for critical and cross-pod incidents, including off-hours as needed - regular engagement with client and partner leadership.

⭐ Desirable Experience

• US Citizenship Required

🎁 Benefits

Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is $139,300 - $282,500 USD. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here.

🛂 Visa & Eligibility

US Citizenship Required