Principal Software Engineer, Azure Solutions

TTEC Digital

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IT Services and IT Consulting 👥 1001 employees 📍 Austin, Texas, US

TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leadi…

Job Overview

At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As an Azure Principal Software Engineer, you will be focused on client engagement, project leadership, and technical solution design of Azure solutions for our valued clients.

Key Responsibilities

• Actively collaborate with sales and delivery to develop client proposals around process and solution options, create roadmaps, and clearly explain technical concepts for shared understanding to facilitate decision-making


• Work as a trusted advisor in an atmosphere of partnership with clients at the sponsor level


• Consultatively lead technical and non-technical executive- or sponsor-level client stakeholders on complex technical concepts or design implications


• Lead large-scale, complex technical requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients


• Decompose large-scale requirements/user stories into tasks, and accurately estimate the effort for themselves or others to complete those tasks


• Demonstrate a consistent capability for effective project leadership on a variety of projects and project types, including multi-workstream large-scale complex projects with global teams


• Identify problems independently and demonstrate proactive ownership of their solution, vet and evaluate others’ proposed solutions, and delegate ownership to others where appropriate


• Proactively and professionally raise and articulate risks with the PM, project delivery team, and internal leadership


• Productively collaborate with the project team and internal leadership on potential solutions and mitigation approaches, and participate in the related client communication at the sponsor level

Required Qualifications

• 5+ years of experience with Agile delivery and adaptable to methodologies within the client environment


• 5+ years’ experience leading consulting projects for large clients with eight or more of the following (or comparable) types of projects, and is considered a go-to source of knowledge for others: Azure Compute (PaaS & Containers), Data Stores: Fit-for-purpose selection, Messaging & Events, API Design & Management, Integration & APIs, AI & Search, SDLC, DevOps/Platform Engineering, Performance & Scalability/Reliability & Release, Identity & Access (Application-centric), Monitoring & Observability, Fluency in Windows and/or Linux Operating Systems


• 5+ years’ experience leading consulting projects for large clients with six or more of the following (or comparable) tools and technologies, and is considered a go-to source of knowledge for others: Design patterns and architectural concepts, .NET Core/C#, Front-end Dev: Angular/React/Blazor, Mobile: Flutter/React Native, ORM - Entity Framework/Dapper, data storage, CI/CD & IaC, Visual Studio, Source Control, automating testing, Scrum/Kanban and Agile


• 3+ Microsoft Azure Application Development & DevOps, AI & Machine Learning, and/or Architecture & Development certifications, AZ204, AZ400, and AZ102 highly recommended


• Ability to architect and set standards for highly complex solutions using a variety of technologies, platforms, and integrations


• A proven, repeatable track record of successful large-scale project delivery


• Desire to constantly learn and adapt to changing technology

About TTEC Digital

TTEC Digital and our 1,800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered

Benefits

Benefits available to eligible employees include the following:

• Medical, dental, vision


• Tax-advantaged health care accounts


• Financial and income protection benefits


• Paid time off (PTO) and wellness time off