Principal Site Reliability Engineer

Job Overview

We’re Dayshape—an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI-powered resource management platform is helping organisations to achieve extraordinary results. Our platform stands apart as the only solution that combines advanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams—we're helping our customers build strong organisations and careers for the long term.

Key Responsibilities

• Support day-to-day production operations and BAU reliability work across our Azure environments


• Investigate and resolve incidents, service degradations, and operational issues in live systems


• Troubleshoot application and infrastructure issues across Azure compute, networking, and data services


• Improve Azure monitoring, alerting, and observability to reduce noise and improve detection


• Assist with root cause analysis and follow-up remediation actions


• Support environment management, configuration changes, and production deployments


• Help reduce operational toil through scripting, automation, and small tooling improvements


• Contribute to maintaining operational documentation, runbooks, and support knowledge


• Work with product and engineering teams to ensure services meet operational readiness standards


• Support ongoing reliability, performance, and stability improvements across the Azure platform

Collaboration & Mentorship

• Partner with engineering teams to support platform adoption, drive best practices and troubleshoot infrastructure issues.


• Mentor junior engineers and promote best practices in infrastructure automation and cloud architecture.


• Anticipate and address stakeholder needs proactively.


• Encourage constructive disagreement and resolve conflicts respectfully ensuring alignment across teams.

Work Management & Execution

• Define comprehensive technical plans with the technical lead supporting wider team delivery.


• Contribute to team planning helping to align it with the strategic goals of the group.


• Able to adjust execution plans as needed.

About You

Significant experience as a Site Reliability Engineer at a Principal level

Proven experience operating and supporting production systems in Microsoft Azure

Very confident troubleshooting live cloud systems and resolving operational issues

Strong experience with Azure services such as App Services, VMs, networking, storage, and Azure SQL

Worked closely with Azure monitoring and observability tools (e.g., Azure Monitor, Log Analytics, Application Insights)

Comfortable setting technical direction with technical leads

Experience with incident response and root cause analysis

You are comfortable working across application, infrastructure, and cloud platform layers

Pragmatic, delivery-focused, and able to pick up ongoing operational work quickly

You have experience supporting .NET applications and Azure SQL Server

Strong collaborator and communicate clearly with both engineers and stakeholders

Benefits

Starting salary between £74,000 and £85,000, depending on experience

At least £1,000 per year to spend on professional and personal development

33 days' holiday per year (including bank holidays), increasing by 1 day each year to a maximum of 40 days

Paid four week sabbatical in your fifth anniversary year on top of your holiday entitlement

Enhanced family leave policies

Private medical insurance, including dental and vision benefits

Income protection and death in service cover

Matched 5% auto-enrolment workplace pension scheme

Access to wellbeing offerings, such as our Employee Assistance Programme and a dedicated counselling service

Volunteering time – up to 20 hours a year to participate in volunteer work

Regular All Hands meeting for inspiration and over-communication