Principal Infrastructure Engineer- Unified Communications

📋 Job Overview

Empowered to live. Inspired to work. Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.

🏢 About Compeer Financial

Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.

🎯 The Role

This position is an enterprise-level individual contributor and technical leader accountable for the engineering direction, reliability, and modernization of the organization's most complex network and telephony services. The role shapes multi-year technical direction, translates target-state architecture into scalable implementation patterns, leads high-impact cross-enterprise initiatives, and establishes standards for campus, branch, data center, cloud, WAN, wireless, voice, unified communications, carrier services, automation, security, and resilience. Influences leaders, engineers, and strategic vendors to deliver sustainable connectivity and communication capabilities across the enterprise.

✅ Key Responsibilities

• Designs, implements, configures, patches, upgrades, and maintains telephony, unified communications, contact center, voice and video collaboration, messaging, conferencing, cloud communications, and supporting management platforms.
• Designs and leads delivery of complex network transformations, WAN and wireless modernization, cloud-connectivity programs, telephony and unified communications migrations, carrier transitions, automation initiatives, and resilience improvements.
• Establishes reusable enterprise patterns for segmentation, routing, secure connectivity, quality of service, call routing, emergency calling, observability, automation, resiliency, lifecycle management, and operational support.
• Leads resolution of the highest-impact connectivity, performance, voice, carrier, and operational problems; performs deep technical analysis and drives systemic improvements across infrastructure, cloud, security, application, and vendor dependencies.
• Defines network and telephony engineering measures and practices for availability, performance, capacity, call quality, failover, recoverability, security, compliance, supportability, and production readiness.
• Serves as a trusted technical advisor to leaders and strategic vendors; mentors senior engineers; and influences investment, vendor, carrier, sequencing, resilience, and lifecycle decisions through executive-ready recommendations.

📌 Required Qualifications

• Bachelor's degree in computer science, information systems, engineering, cybersecurity, telecommunications, or a related field; or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
• Minimum 10 or more years of progressive experience in unified communications, network engineering, telecommunications, infrastructure engineering, systems administration, or a related field.
• Demonstrated experience implementing and supporting telephony, unified communications, contact center, voice and video collaboration, messaging, conferencing, cloud communications, monitoring, and related enterprise communication technologies.
• Expert-level experience with routing, switching, wireless, WAN, cloud connectivity, network services, telephony, unified communications, carrier services, automation, observability, security, technical governance, and vendor or partner delivery.
• Valid driver's license required.

⭐ Desirable Experience

• Professional or expert level Cisco, Juniper, Aruba, Arista, or comparable network and telecommunications certifications preferred
• Experience with cloud communications, unified communications platforms, contact-center technologies, collaboration services, automation and infrastructure-as-code, and communications observability tools preferred.
• Experience in a regulated financial-services environment or with audit, risk, and control requirements, preferred.
• Experience defining enterprise service-level objectives and indicators, network performance measures, capacity baselines, and availability reporting, preferred.
• Experience leading enterprise-scale wireless, carrier, contact-center, or multi-site network transformation initiatives, preferred.

🎁 Benefits

Our job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits.

Hybrid model – up to 50% work from home
Flexible schedules including ample flexibility in the summer months
Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
Learning and development programs
Mentorship programs
Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
Professional membership/certification reimbursement and more!

🛂 Visa & Eligibility

Must be authorized to work for any employer in the United States. Compeer is unable to sponsor or take over sponsorship of an employment visa at this time.