Principal Consultant, Cloud Engineer

TTEC Digital

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IT Services and IT Consulting 👥 1001 employees 📍 Austin, Texas, US

TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leadi…

Job Overview

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

As a Senior Cloud Engineer specializing in Microsoft Azure you will designing and hardening landing zones, automating infrastructure with IaC, and enforcing security, governance, and networking best practices. This role is very customer-facing, partnering with business leaders and engineering teams in the successful delivery of Azure Cloud solutions.

Key Responsibilities

• Lead medium-scale technical requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients
• Decompose medium-scale requirements/user stories into tasks, and accurately estimate the effort to complete those tasks
• Demonstrate a consistent capability for successful project leadership, including both on- and off-shore resources
• Proactively and professionally raise and articulates risks with the PM, project delivery team, and internal leadership
• Assist in winning and/or extending business by working cross-functionally with sales and delivery to develop client proposals and presentations around process and solution options, clearly explaining technical concepts for shared understanding to facilitate decision-making
• Design and set standards for low- to medium-complexity solutions using a variety of technologies, platforms, and integrations

Required Qualifications

• 3+ years of experience with Agile delivery, and ability to recommend whether an Agile, traditional/waterfall, or hybrid approach is most suitable for a project
• 5+ years' experience leading consulting projects with three or more of the following types of projects, and is considered a go-to source of knowledge for others: Landing Zones & Governance, Identity & Access (Microsoft Entra), Compliance & Risk, Security Architecture, Reliability/Backup/Disaster Recovery, Hybrid & Edge, Observability & Operations, Performance & Scalability, Cost & FinOps: Budgets/alerts, Networking
• 5+ years' experience leading consulting projects using four or more of the following tools and technologies, and is considered a go-to source of knowledge for others: Azure Infrastructure as Code (IaC) & Automation, Azure Compliance, Azure Governance,    Azure Landing Zone Design, Azure Networking, Azure Security, Azure Virtual Machine & Storage resources, Azure AKS/Kubernetes, Entra Build, Entra Manage
• 4 or more Microsoft Azure Infrastructure & Operations, DevOps Automation, Networking, and/or Security certifications, AZ104 and AZ305 are must-haves
• Ability to present to clients in a business-focused, impactful, and persuasive manner
• Proven ability to lead projects including both on- and off-shore resources