Senior Site Reliability Engineer

Job Overview

Playson is a leading iGaming supplier recognized worldwide, founded in 2012. We provide our customers with a high-end micro-service-based platform as a service that aims to process billions of financial transactions per day. We offer a cross-regional setup and are focused on reducing latency to zero. We invest heavily in delivering the best game experience and smooth connection regardless of internet coverage and bandwidth of game clients. We are seeking an experienced Senior Site Reliability Engineer to join our dynamic Platform Tribe.

Key Responsibilities

• Manage day-to-day alerts, system checks, and issue escalation as necessary
• Provide 24x7 on-call support for critical SaaS events
• Document issues and remediation steps
• Proactively create monitors within the EKS/K8s ecosystem
• Deploy to EKS/K8s cluster using Terraform and Helm/Flux
• Enhance infrastructure health by implementing checks and scripts to address known issues
• Maintain and develop deployment code
• Implement/integrate new technologies into our Cloud Infrastructure
• Collaborate with other teams to provide top-notch support and assistance
• Prioritize customer focus in planning deployments/updates, ensuring minimal impact
• Conduct RCA and take necessary corrective actions to prevent issue recurrence
• Assign alert-related actions to the appropriate team after investigation
• Handle support requests for environment-specific actions

Required Qualifications

• Strong experience with issue processing (RCA, Postmortems)
• Proficiency in Kubernetes (deployment, scaling, troubleshooting)
• Familiarity with AWS, Terraform, Docker, CI/CD
• Experience with monitoring tools like DataDog, Prometheus, Grafana, and logging solutions like Elasticsearch, Logstash, and Kibana (ELK Stack) or AWS CloudWatch
• Strong understanding of networking concepts and protocols
• Proficiency in at least one scripting language (e.g., Python, NodeJS, Go)
• Experience with configuration management tools like FluxCD/ArgoCD
• Proficiency in Git or other version control systems
• Familiarity with incident response and management tools like PagerDuty, Opsgenie, or VictorOps
• Ownership, proactiveness, persistence, and passion for maintaining a high-traffic online platform

What We Offer

Quarterly Bonuses based on transparent and systematic evaluation.
Flexible Work Schedule.
Remote Work Option for Enhanced Flexibility.
Comprehensive Medical Insurance for you and your significant other.
Financial Support for Life Events.
Unlimited Paid Vacation.
Unlimited Paid Sick Leave.
Reimbursement for professional development courses and training.