Senior SRE Engineer

Job Overview

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think. Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.

Key Responsibilities

• Ensure reliability and performance of Plaud.ai’s AI products at scale
• Design and operate highly available, scalable cloud-native systems for AI workloads
• Own production reliability, incident response, and on-call practices
• Build observability (metrics, logs, tracing) and reliability automation
• Define and manage SLOs, SLIs, and error budgets with engineering teams
• Drive postmortems and reliability improvements across the platform
• Lead incident response and continuous reliability improvement
• Partner with product and engineering teams on reliability design
• Improve observability and operational maturity

Required Qualifications

• 8+ years in SRE, Infra, or Platform Engineering roles
• Strong experience with cloud platforms (AWS/GCP/Azure)
• Hands-on with Kubernetes and distributed systems
• Experience in on-call rotation and incident management
• Proficient in at least one programming language (Go, Python, Java)

Preferred Qualifications

• Experience supporting AI/ML or data-intensive platforms
• Knowledge of SLO/SLA frameworks
• Experience in fast-growing or global products
• Exposure to multi-region systems
• Strong written and verbal communication

Benefits

Meaningful Ownership: An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success.

High-Impact Environment: Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity.

Comprehensive Health & Retirement Benefits: Top-tier medical, dental, and vision insurance for employees and dependents, supported by a generous employer subsidy, plus a 401(k) retirement plan with company matching for full-time employees.

Time Off & Workplace Benefits: Unlimited PTO, plus 13 paid holidays, 12 weeks of fully paid parental leave for all parents, a hybrid work model with a minimum of three in-office days per week, and access to high-quality office snacks, drinks, and equipment.

Cutting-Edge AI Tools for Productivity: Access to best-in-class AI tools, including Cursor, GPT models, Gemini, Claude, and other frontier AI systems to maximize engineering and execution efficiency.

Best-in-Class Equipment: Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires.

Team & Culture: Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity.