We're looking for a curious and driven DevOps Engineer to join our Site Reliability Engineering (SRE) team. This is a great opportunity for someone early in their career who wants real ownership and exposure to enterprise-scale infrastructure. You'll work alongside experienced engineers to keep our global production and office environments running smoothly — a highly available WAN spanning multiple sites across the world. Day-to-day, you'll be involved in maintaining infrastructure, deploying configuration changes, troubleshooting platform issues, and contributing to the reliability of the systems that power payments for thousands of businesses. This is a fully remote role based in the US, with occasional travel (1–4 times per year) to company colocation facilities, fully covered by NMI. If you're near one of our offices, we encourage occasional in-person collaboration too. There is an on-call rotation as part of this role — you'll monitor infrastructure outside of core hours on a shared schedule and be expected to respond to issues promptly, either resolving or escalating them.
Key Responsibilities
Supporting the day-to-day operations of our production infrastructure — resolving incidents, investigating alerts, and keeping systems healthy
Helping maintain a regular patching cycle across Linux-based systems to meet security and compliance requirements
Writing and maintaining Ansible playbooks or similar configuration management code to automate provisioning and configuration tasks
Assisting with the deployment and management of cloud load balancers, WAFs, and other network infrastructure
Contributing to hardware upgrades and replacements at colocation facilities
Participating in incident reviews and post-mortems, helping identify root causes and preventative measures
Collaborating with team members across time zones using clear written and verbal communication
Essential Skills & Experience
2–4 years of hands-on experience in a Linux systems or DevOps role
Solid Linux fundamentals — comfortable administering servers, writing basic shell scripts, and configuring web servers (Red Hat/CentOS experience a bonus)
Exposure to configuration management tools such as Ansible or Puppet
Familiarity with DevOps workflows and tools — Git, GitLab, VS Code
Good working knowledge of TCP/IP networking and how web traffic flows
Understanding of TLS certificates and basic PKI concepts
Strong attention to detail and a methodical approach to problem-solving
Clear communicator who can document work and collaborate across teams and time zones
Preferred Skills & Experience
Experience with cloud platforms (AWS, GCP, Azure)
Exposure to load balancers (F5 BIG-IP or similar)
Familiarity with observability tools such as Grafana, Prometheus, or the ELK stack
Any exposure to WAF/DDoS platforms (Cloudflare, Akamai, F5 XC)
Experience with Redis, RabbitMQ, or HashiCorp Vault
Familiarity with line of business tools such as Confluence, Netbox, and Jira
Benefits
Annual salary of $75,000 - $87,000 + bonus
A remote first culture!
Flex PTO
Health, Dental and Vision Insurance
13 Paid Holidays
Company volunteer days
About NMI
NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.
