Vapi (/ˈVɑːpi/): Voice AI that resolves, not transfers. Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life. Trusted by 1 million developers building the future of voice agents. Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised.
🏢 About Vapi
Vapi (/ˈVɑːpi/): Voice AI that resolves, not transfers. Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life. Trusted by 1 million developers building the future of voice agents. Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised.
🎯 The Role
Vapi’s real-time voice platform depends on core infrastructure across compute, storage, networking, and telephony. As usage grows, reliability has to be designed into the systems our customers depend on. We’re adding a dedicated SRE profile to our five-person Infrastructure team. We need a software-first engineer who can build tooling and automation, improve observability, and turn operational lessons into lasting engineering improvements. This role has a distinct focus from our broader Infrastructure Engineer role because it requires deep reliability and operability judgment. You’ll join a calibrated team and work on latency-sensitive systems at meaningful scale. This role is based in San Francisco.
✅ Key Responsibilities
Learn Vapi’s architecture, production environment, incident history, and reliability practices. Build context with the Infrastructure and product engineering teams, then contribute an initial operational or reliability improvement.
Own a reliability workstream across observability, incident response, capacity, performance, or production automation. Reduce manual work and improve how the team detects, understands, and responds to failures.
Become the go-to owner for a meaningful part of Vapi’s reliability surface. Deliver a durable improvement to failure prevention or recovery, and propose a roadmap for the next reliability investments.
📌 Required Qualifications
You are a senior or staff-level software engineer with meaningful SRE, production engineering, or infrastructure experience in distributed systems.
You write production-quality software and have built reliability tooling or automation yourself, rather than relying only on operational process.
You have deep experience with observability, incident response, failure analysis, capacity, and the practices that keep production systems healthy.
You are comfortable with Kubernetes, networking, and cloud infrastructure, and you can debug across application and infrastructure boundaries.
You reason clearly about failure modes and can balance reliability investments with product and engineering velocity.
⭐ Desirable Experience
Experience with real-time networking or telephony, Envoy, Postgres, Redis, Kafka, Aurora, ClickHouse, or a Google-style SRE environment is a strong plus.
🎁 Benefits
Real stake: We offer a base salary of $280,000 to $314,000 and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
🛂 Visa & Eligibility
No specific visa or eligibility information provided.
