Member of Technical Staff, Infrastructure

📋 Job Overview

Pace is an AI-native business process outsourcer for insurers. We combine the speed of AI agents with expert review by our insurance operations team to automate insurance tasks. Almost $400bn per year is spent on outsourcing in financial services every year. We're here to change that working side-by-side with some of the largest companies in the world.

🏢 About Pace

Pace deploys in many different ways: multi-tenant cloud deployments, single-tenant cloud deployments, and installs inside our enterprise customers' own clouds. The same system that serves a fast-moving startup also has to pass the scrutiny of some of the largest insurers in the world, concerns which include data residency, isolation, and auditability.

🎯 The Role

We're looking for an Infrastructure Engineer to own the platform our AI agents run on. You will own the platform our AI agents run on, from our own cloud (Kubernetes on AWS) to installs inside our customers' clouds.

✅ Key Responsibilities

• Own the platform our AI agents run on, from our own cloud (Kubernetes on AWS) to installs inside our customers' clouds.
• Scaling the secure, sandboxed browser infrastructure our agents do their work in
• Planning and executing a zero-downtime cutover of production infrastructure
• Building the observability and alerting that keep long-lived agent workloads reliable
• Bringing up a new region and working out what data residency means for it
• Standing up Pace inside an enterprise customer's cloud (BYOC) and making that install repeatable for the next customer

📌 Required Qualifications

• 4+ years running production infrastructure
• Kubernetes and infrastructure-as-code experience
• You've led a significant migration or cutover and can talk concretely about how you made it safe
• Comfortable owning networking and security boundaries end to end
• Strong observability instincts - you've built the dashboards, monitors, and runbooks your team relies on

⭐ Desirable Experience

• Experience shipping software into customer-controlled environments (BYOC, on-prem, or single-tenant enterprise)
• Experience with workload isolation and sandboxing, or browser automation
• Experience with durable-execution or workflow engines
• Experience operating under compliance regimes (SOC 2, GDPR, HIPAA)
• Experience in the insurance space

🎁 Benefits

Competitive base salary + meaningful early-stage equity
Full medical, dental, and vision coverage
Unlimited PTO

🛂 Visa & Eligibility

We're a <40 person team based in-person across New York and London and are lucky to be perfectly positioned with leading customers and top investors to make a real impact on one of the largest industries in the world.