Manager, Site Reliability Engineering

📋 Job Overview

Hi there! Thanks for stopping by 👋 We’re looking for a Manager, Site Reliability Engineering to lead 2 teams of 4-6 platform engineers with a wide scope spanning across Site Reliability and Developer Experience. The platform covers the full cycle of software delivery, from CI/CD pipelines to high-availability, scalable production environments. This role is pivotal in ensuring the reliability, scalability, and optimal performance of our global cloud-based POS SaaS platform, which is critical to our customers' success. This position is also responsible for driving innovative engineering solutions to improve the developer experience and for managing cross-department stakeholders. Please note this role is based in Canada.

🏢 About Lightspeed

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community.

🎯 The Role

You’ll be coaching, mentoring, guiding, and motivating a senior team of cross-functional cloud platform engineers. You’ll drive all cyclical people management activities, including performance management, goal setting, and individual development plans. You’ll foster a positive work environment that encourages teamwork, creativity, innovation and high performance.

✅ Key Responsibilities

• Coach, mentor, guide, and motivate a senior team of cross-functional cloud platform engineers
• Drive all cyclical people management activities, including performance management, goal setting, and individual development plans
• Foster a positive work environment that encourages teamwork, creativity, innovation and high performance
• Develop and execute a strategic vision for the SRE team, aligning them with the company's objectives and goals
• Understand business units roadmaps and interaction across the business
• Help define team’s vision, rationalize and prioritize projects with the emphasis on improving developer experience, production stability and scalability
• Build and project manage the team’s roadmap, establish the processes to execute on it, and keep the team on track
• Lead the design and implementation of scalable, reliable, and efficient infrastructure solutions for our global cloud-based POS SaaS platform, leveraging modern cloud technologies and principles
• Drive automation efforts to streamline deployment, monitoring, and operational processes, enhancing the efficiency of our systems
• Work closely with engineering, product, and SRE teams from other departments to facilitate effective collaboration and alignment on platform goals and initiatives
• Drive cross-org projects effectively
• Communicate effectively with stakeholders to provide updates, gather requirements, and address concerns, ensuring transparency and fostering trust
• Take part in our On-Call rotation roster

📌 Required Qualifications

• Proven experience working autonomously on projects across multiple streams of work
• A track record of successful project delivery through high-performing teams
• Extensive hands-on experience with cloud infrastructure providers such as AWS and GCP
• Proven expertise in orchestrating and managing infrastructure through code, streamlining operations and promoting automation
• Experience across engineering and leadership roles
• Ability to lead large teams across complex projects, and shape the strategic and technical direction of the platform engineering team
• Ability to provide strategic direction and set long-term team objectives
• Proven experience implementing improvements to processes that span across the boundaries of your own teams
• Led medium to large-sized teams of platform engineers

🎁 Benefits

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities
• Plus benefits designed to keep you happy, healthy and fulfilled
• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

🛂 Visa & Eligibility

Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.