Build the future of banking. Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences.
About Zeta
Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences.
Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of $2 billion in 2025.
Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including:
Tachyon, our cloud-native banking stack built for population-scale systems
Cipher, our unified authentication platform for secure, high-volume banking environments
Digital Credit as a Service, enabling banks to launch credit lines on UPI
Elena, our intelligent and conversational AI platform for banking.
Pixel, India’s first digital-native credit card, launched in partnership with HDFC Bank, for whom we also revamped their PayZapp mobile app: Winner of the Celent Model Bank Award for Payments Innovation 2024.
Sparrow, the leading card experience for non-prime cardholders in the US
…and more across cards, payments, lending, and core banking.
Key Responsibilities
System Reliability: Ensuring the reliability of software systems by designing, implementing, and maintaining scalable and reliable infrastructure.
Automation: Developing automation tools and scripts to streamline operational tasks, reduce manual intervention, and improve overall system efficiency.
Incident Response and Resolution: Monitoring system performance and responding to incidents promptly to minimize downtime and ensure high availability.
Capacity Planning: Analyzing system usage patterns and forecasting future capacity needs to ensure that the infrastructure can handle current and future demands.
Performance Optimization: Identifying and addressing performance bottlenecks in software systems through optimization and tuning.
Infrastructure as Code (IaC): Implementing infrastructure as code practices, using tools like Terraform or Ansible, to define and manage infrastructure in a version-controlled and automated manner.
Monitoring and Logging: Implementing and maintaining monitoring and logging solutions to gain insights into system behavior, troubleshoot issues, and proactively address potential problems.
Security: Collaborating with security teams to implement and maintain security best practices in infrastructure and application
Disaster Recovery Planning: Developing and maintaining disaster recovery plans to ensure that systems can quickly recover from major outages or failures
Continuous Improvement: Continuously analyzing system performance, reliability, and incidents to identify areas for improvement and implementing changes to enhance overall system resilience.
Team Leadership: Ability to lead and motivate a team of SREs, providing guidance and support.
Mentorship and Coaching: Providing mentorship and coaching to team members to foster their professional development.
Conflict Resolution: Skill in resolving conflicts and addressing challenges within the team
Required Skills
Programming Languages: Proficiency in one or more programming languages, commonly Python, Go, Shell, Bash.
Automation and Scripting: Strong automation skills using tools like Ansible, Puppet, Chef, or custom scripts. Knowledge of Infrastructure as Code (IaC) tools like Terraform
Containerization and Orchestration: Experience with containerization technologies like Docker and container orchestration platforms like Kubernetes.
Cloud Computing: Proficiency in any of the cloud platforms such as AWS, Azure, or Google Cloud Platform, and knowledge of managing infrastructure in the cloud.
Monitoring and Logging: Familiarity with monitoring tools (e.g., Prometheus, Grafana, ELK stack) and logging frameworks to track system performance and troubleshoot issues.
Networking: Understanding of networking concepts, protocols, and troubleshooting skills.
Security: Knowledge of security best practices, including encryption, access controls, and vulnerability management.
Continuous Integration/Continuous Deployment (CI/CD): Understanding and implementation of CI/CD pipelines for automated testing and deployment.
Load Balancing: Experience in incident response, troubleshooting, and resolution.
Version Control: Proficient use of version control systems like Git.
Experience & Qualifications
10 - 15 years of experience in site reliability engineering.
B.Tech/M.Tech in computer science, information technology or a related field.
Having experience working for a product organization is a plus.
Certifications from cloud service providers like AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or Microsoft Certified is a plus
Zeta is an equal opportunity employer. At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.
