Manager, Cloud Infrastructure

📋 Job Overview

Our team consists of creative, motivated, and talented individuals passionate about solving complex problems and delivering innovative solutions. We value versatility, leadership, and a commitment to excellence in all aspects of our work.

Join us in building and optimizing the cloud infrastructure that powers our SaaS products and supports our growing customer base!

🏢 About Neighborly Software

Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.”

Headquartered in Atlanta, GA we offer a cloud-based technology platform for the administration and disbursement of governments funds for programs such as Housing, Economic, Community Development, Disaster Recovery/MIT, Home Energy Rebate Programs, and Housing Choice Voucher programs.

🎯 The Role

This role requires a balance of cloud infrastructure expertise, hands-on Azure experience, and the leadership ability to manage people, vendors, priorities, and budgets. This role requires 75% as a hands-on contributor and 25% team management.

✅ Key Responsibilities

• Lead, mentor, and grow a team of cloud and DevOps engineers, managing day-to-day priorities, performance, and professional development
• Manage vendor partnerships and external service providers, and coordinate 2–3 resources within the DevOps and IT Support team
• Research and present innovative cloud, operations, and architecture ideas to accelerate delivery of our solutions
• Lead implementation of DevOps best practices including cloud engineering, infrastructure deployment, and integrated CI/CD pipelines
• Collaborate with business stakeholders, engineering, and security teams to align infrastructure strategy with business goals
• Own the infrastructure roadmap, capacity planning, and operational budgeting
• Develop and maintain a cloud strategy aligned with business goals and objectives
• Ensure the scalability, security, and reliability of cloud services on Microsoft Azure
• Establish and enforce cloud best practices, standards, and frameworks built on cloud-native technologies
• Evaluate emerging Azure technologies and services to keep our organization at the forefront of innovation
• Provide detailed guidance on Cloud-Infrastructure/Networking concepts and configurations (App Services, Function Apps, APIM, Traffic Manager, VNET, NAT Gateway, Private Endpoints, etc.)
• Oversee infrastructure as code (IaC) using Terraform, Bicep, PowerShell, and Azure-specific tools
• Create and maintain a variety of environments from development to production
• Oversee the development and maintenance of CI/CD pipelines within Azure DevOps
• Administer CI/CD tooling such as Azure Repos/Git, Azure DevOps, Snyk, and SonarCloud
• Implement monitoring solutions to collect metrics and logs and create dashboards that improve observability (AppInsights, Azure Monitor, etc.)
• Implement zero-trust security models with least-privilege access, encryption, and threat protection
• Ensure compliance with security and governance policies and guide compliance efforts with industry standards (SOC 2, NIST)
• Optimize cloud performance, availability, and reliability using Microsoft and 3rd-party tools
• Implement cost control mechanisms including reserved instances, savings plans, and auto-scaling
• Drive cloud financial governance (FinOps) through usage analysis and budget management
• Monitor and optimize cloud resource utilization
• Provide operational support and Priority 1 escalation, and oversee the on-call rotation
• Troubleshoot web-based SaaS platforms using cloud services
• Maintain comprehensive documentation of cloud architecture and procedures

📌 Required Qualifications

• 8+ years of experience in cloud infrastructure, DevOps, or related engineering, including 2+ years in a leadership or people-management capacity
• 3+ years of recent, hands-on experience with Microsoft Azure cloud services
• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience
• Proven experience with infrastructure as code using Terraform and PowerShell
• Strong knowledge of Microsoft Azure cloud networking, security principles, and best practices
• Experience with CI/CD pipelines and DevSecOps practices
• Experience implementing monitoring solutions (AppInsights, Azure Monitor, 3rd-party)
• Knowledge of system design for highly available cloud services
• Strong leadership, problem-solving, and communication skills

⭐ Desirable Experience

• Certifications for Microsoft Azure
• Prior experience managing or mentoring an engineering team
• Experience working with monitoring tools such as Prometheus, Grafana, New Relic, App Insights, etc.

🎁 Benefits

• Comprehensive Benefits – Medical, Dental, Vision plan options and Company-Paid Short-Term Disability and Life Insurance
• 401K Contributions – Generous employer match with immediate vesting
• Generous Time Off – 5 weeks of PTO, 9 paid holidays, and 3 days of volunteer time off each year