Managed Services - Senior Cloud Engineer

📋 Job Overview

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard.

🏢 About AHEAD

AHEAD is an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

🎯 The Role

The Cloud Engineer - Managed Services is responsible for the day-to-day operation, administration, monitoring, support, and continuous improvement of customer cloud environments across public Clouds such as Azure, AWS, GCP or OCI. This role is primarily focused on cloud operations, service delivery, governance execution, incident/request/change support, documentation, and customer communication, with secondary exposure to automation, DevOps, and reliability practices where they improve operational consistency and scale. The role is expected to independently own standard and moderately complex operational execution and troubleshooting while escalating novel, high-risk, architecture-heavy, or major platform engineering work to senior engineers and architects as appropriate.

✅ Key Responsibilities

• Monitor and support cloud infrastructure, platform services, and operational tooling across customer environments.
• Respond to incidents, service requests, alerts, and escalations; perform triage, troubleshooting, service restoration, and follow-through to resolution.
• Execute standard changes and recurring operational tasks including provisioning, deprovisioning, access changes, maintenance activities, backup validation, patching coordination, and platform hygiene.
• Administer cloud resources across compute, storage, networking, identity, security, and governance services within one or more major cloud providers.

🎁 Benefits

Competitive

🛂 Visa & Eligibility

Equal opportunity employer, does not discriminate based on protected characteristics.