In this role, you will build the foundational AI/ML capabilities that power intelligent engagement experiences for Twilio customers - letting any application, human or AI agent, or channel know who a customer is, what they have done, and how best to reach them.
🏢 About Twilio
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
🎯 The Role
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
✅ Key Responsibilities
Build out new functionality within a fast moving product seeing rapid adoption.
Take a nebulous idea, design a rigorous experiment, and execute it within weeks.
Conduct deep-dive research into state-of-the-art LLM orchestration, retrieval strategies, and data-driven personalization.
Build ML systems that hold up at Twilio scale.
Rapidly acquire new technical skills and knowledge in a fast-paced, high-delivery environment.
Proactively leverage and integrate the latest AI development stacks to bypass boilerplate engineering and focus on core differentiation.
📌 Required Qualifications
5+ years applied ML/AI experience with a track record of owning technically ambitious systems end to end rather than contributing to someone else's design.
Comfort operating in a 0-to-1 setting with ambiguous requirements and a strong bias for action.
Proficiency in Python programming language.
Experience building cloud-based services on AWS, GCP, or Azure, with high-volume data, streaming or real-time inference paths, and a range of data stores.
Deep expertise in the design, architecture, and deployment of production-grade ML/AI systems, including LLM orchestration, embedding models, and vector stores.
Strong fundamentals of statistical machine learning algorithms, transformer models, LLMs
Ability to raise the technical bar of a team through mentorship, design review, and standards, without formal management authority.
Experience in building cloud-based services using AWS, GCP, or Azure.
Strong communication skills and highly effective collaborator who works well with teammates.
⭐ Desirable Experience
Prior experience building autonomous agents that handle multi-turn conversations and maintain long-term context/consistency.
Strong background in predictive modeling on user behavior, including experiment design and the causal or counterfactual methods needed when randomization is partial.
Prior experience working in a globally distributed team.
🎁 Benefits
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
🛂 Visa & Eligibility
This role will be remote, and based in India - Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi.
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
