📋 Job Overview
We’re looking for a DevOps team lead who is accountable for the execution and delivery of a team of SRE/DevOps practitioners. You understand the importance of a DevOps mindset and have experience partnering with product development stakeholders to design and deliver a reliable, scalable, secure, and performant platform. This role is envisaged to be 50% technical and hands-on, 50% people leadership, process, and project management. Based out of Canada, in Provinces we can legally hire in, you will report to the Senior Manager, Software Development, DevOps.
🏢 About Hootsuite
In all we do, our six guiding principles light the way:
Step Up: Dare to go beyond the expected to achieve greatness. #StepUp
One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
🎯 The Role
Enable development teams to:
- Provide executable interfaces to our infrastructure platform
- Provide tools and best practices to support the entire software development lifecycle
Manage the reliability, security, and integrity of our large, cloud-based Linux infrastructure:
- Diagnose and repair distributed systems
- Implement runbooks, monitoring, and alerts
- Build, maintain, and improve infrastructure with infrastructure-as-code
Lead/collaborate with team members and others across the organization to solve technical problems and build better systems and software
Partner with direct team members as well as those cross-functionally within the department through mentoring, leading meetings and sharing work/best practices/ideas
Implement continuous improvement efforts into the development of our team culture, processes and vision
- Use tools/methodologies like Agile to manage team projects and toils
- Participate in a flexible on-call rotation
✅ Key Responsibilities
- Enable development teams to:
- Provide executable interfaces to our infrastructure platform
- Provide tools and best practices to support the entire software development lifecycle
- Manage the reliability, security, and integrity of our large, cloud-based Linux infrastructure:
- Diagnose and repair distributed systems
- Implement runbooks, monitoring, and alerts
- Build, maintain, and improve infrastructure with infrastructure-as-code
- Lead/collaborate with team members and others across the organization to solve technical problems and build better systems and software
- Partner with direct team members as well as those cross-functionally within the department through mentoring, leading meetings and sharing work/best practices/ideas
- Implement continuous improvement efforts into the development of our team culture, processes and vision
- Use tools/methodologies like Agile to manage team projects and toils
- Participate in a flexible on-call rotation
📌 Required Qualifications
- A degree in Computer Science or Engineering, at least 5 years of experience in an SRE, DevOps or software engineering role, and a track record of substantial contributions to software projects with high business impact
- Experience using infrastructure-as-code tools (e.g. Terraform or Ansible) to build and run cloud infrastructure
- You have a strong background in cloud infrastructure design and operations, and can work within a team that will architect, build and automate the cloud production infrastructure on which Hootsuite runs.
- You are a leader and an influencer. You oversee broad solutions and clarify complex problems. You propose and champion improvements in processes and technology choices. You make your team and your teammates better.
- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
- Creativity and Innovation: seek new and better ways of doing things, generating original and imaginative ideas, products, and/or solutions.
- Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects.
- Builds inclusive, cohesive teams which apply diversity to achieve common goals
- Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
- Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
- Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team
⭐ Desirable Experience
- Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
- Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
- Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
- Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
- Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
- Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
- Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
- Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
- Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.
🎁 Benefits
Canada Pay Range For This Role: $115,000 - $160,000 CAD
🛂 Visa & Eligibility
Based out of Canada, in Provinces we can legally hire in
