Lead DevOps Engineer

📋 Job Overview

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving.

🏢 About the Client

Founded in the Netherlands 180+ years ago, the company operates in over 150 countries. The customer is a global leader in information services for health, tax and accounting, risk and compliance, finance, and legal sectors.

🎯 The Role

Mentor AppOps engineers, providing technical guidance, conducting code/review for automation scripting, and developing on-call operational excellence. Lead major incident response and production triage, driving clear business and technical communications, and ensuring data-driven root cause analysis (RCA) with long-term preventative actions. Architect and maintain operational observability by designing and implementing enterprise dashboards, alert strategies, log/trace pipelines, and runbook automation for rapid system diagnosis and recovery. Establish and continuously improve operational standards, guardrails, and runbooks, while automating repeatable workflows and repetitive tasks to systematically reduce manual toil and improve operational efficiency. Partner cross-functionally with Engineering, CloudOps, Security, and Compliance teams to resolve issues, improve service quality, and consult on resiliency patterns (including circuit breakers, bulkheads, graceful degradation, and retries) and performance tuning. Plan and execute capacity management, scaling strategies, and Disaster Recovery (DR)/Business Continuity Planning (BCP) readiness, including failover testing and simulated scenario exercises. Champion security-by-default and compliance alignment in operations by enforcing secrets hygiene, patch/vulnerability remediation, certificate/DNS management, least-privilege access, and general security standard adherence. Drive service reviews with stakeholders, publishing key operational KPIs (such as MTTR, change success rate, and incident rate) to lead continuous improvement roadmaps. Participate in on-call rotation responsibilities with the Service Delivery and Operations Team.

✅ Key Responsibilities

• Mentor AppOps engineers, providing technical guidance, conducting code/review for automation scripting, and developing on-call operational excellence.
• Lead major incident response and production triage, driving clear business and technical communications, and ensuring data-driven root cause analysis (RCA) with long-term preventative actions.
• Architect and maintain operational observability by designing and implementing enterprise dashboards, alert strategies, log/trace pipelines, and runbook automation for rapid system diagnosis and recovery.
• Establish and continuously improve operational standards, guardrails, and runbooks, while automating repeatable workflows and repetitive tasks to systematically reduce manual toil and improve operational efficiency.
• Partner cross-functionally with Engineering, CloudOps, Security, and Compliance teams to resolve issues, improve service quality, and consult on resiliency patterns (including circuit breakers, bulkheads, graceful degradation, and retries) and performance tuning.
• Plan and execute capacity management, scaling strategies, and Disaster Recovery (DR)/Business Continuity Planning (BCP) readiness, including failover testing and simulated scenario exercises.
• Champion security-by-default and compliance alignment in operations by enforcing secrets hygiene, patch/vulnerability remediation, certificate/DNS management, least-privilege access, and general security standard adherence.
• Drive service reviews with stakeholders, publishing key operational KPIs (such as MTTR, change success rate, and incident rate) to lead continuous improvement roadmaps.
• Participate in on-call rotation responsibilities with the Service Delivery and Operations Team.

📌 Required Qualifications

• Deep technical knowledge of cloud infrastructure services and components, including networking, load balancers, DNS, SSL/TLS certificates, storage, and messaging services.
• Hands-on expertise with enterprise observability stacks (such as Datadog, Grafana, Prometheus, ELK/OpenSearch, and OpenTelemetry), alert engineering, and log/metric/trace analysis.
• Proficiency in deployment strategies (including blue/green, rolling, canary) and traffic management.
• Advanced scripting and automation skills using PowerShell, Bash, or Python to develop runbooks, health checks, self-healing, and remediation workflows.
• Strong command of Infrastructure as Code (IaC), specifically with Terraform (modules, workspaces), Azure ARM/Bicep, or AWS CloudFormation, including environment drift detection and policy-as-code.
• Practical understanding of security and compliance protocols in operations, including secrets and key management, vulnerability remediation, least-privilege access, and audit readiness.
• Proven track record of engineering leadership, stakeholder management, technical mentorship, and leading incident response / RCA processes in global, fast-paced environments.
• Excellent communication and advisory skills, with the ability to translate technical risks into clear business metrics for stakeholder decision-making.
• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.

⭐ Desirable Experience

• Preferred Certifications: Azure Administrator/Architect, AWS SysOps/DevOps Professional, ITIL Foundation (or higher), SRE Foundation, Terraform Associate/Professional, or other industry-recognized DevOps/SRE credentials.

🎁 Benefits

Compensation Transparency: The expected compensation range for this role is $90–100/hr USD, with eligibility for commission, bonus, or other incentive compensation where applicable. Actual compensation will be determined based on experience, skills, qualifications, geographic location within the United States, and business needs.

Benefits Summary: US-based employees are eligible to participate in Exadel’s benefits programs, which may include comprehensive health, dental, and vision coverage; life and disability insurance; retirement savings programs; paid time off; paid holidays; and other wellness or voluntary benefit programs, subject to plan terms and eligibility requirements.

🛂 Visa & Eligibility

Location Eligibility: This role is open to candidates residing in the United States. Experience Requirements: We welcome applicants with relevant experience regardless of where it was obtained. US work experience is not required.