The world’s top banks use Zafin’s integrated platform to drive transformative customer value. Powered by an innovative AI-powered architecture, Zafin’s platform seamlessly unifies data from across the enterprise to accelerate product and pricing innovation, automate deal management and billing, and create personalized customer offerings that drive expansion and loyalty.
Zafin empowers banks to drive sustainable growth, strengthen their market position, and define the future of banking centered around customer value.
What You Will Do
Align with peers and management to ensure that best practices in cloud operations are maintained and adhered to
Provide technical guidance and leadership to team members and ensure they are on-track with day to day tasks
Support and align efforts to meet customer needs as part of service delivery
Work with senior team members to learn, review, assess and improve infrastructure capabilities
Monitor and manage infrastructure, ensuring the highest levels of infrastructure availability
Install, configure, test, maintain software and systems management tools
Document and review the design, operations and troubleshooting of technology platforms and procedures
Troubleshoot incidents reported on the infrastructure
Perform Root Cause Analysis
Create and review Root Cause Analysis documentation
Present analysis to internal and external stakeholders
Identify possible solutions, and work with engineers to implement fixes
Maintain security, backup, and redundancy strategies
Author and maintain scripts to increase system efficiency
Identify, conceptualize and execute automation engagements
Communicate proactively with customers and internal team members to deliver business value as part of daily work management
Lead triage sessions with customers and partners
Train, guide and help other members of the team to obtain necessary knowledge
Adhere to defined support processes
Support team in developing a knowledge base
Ability to work in remote and/or office setting
Fast paced environment with tight deadlines
Support offshore hours / multiple time zones
Flexibility with working hours based on team and client needs
What You Need to Succeed
Must Haves
Degree in computer science, engineering or equivalent experience
Certifications on cloud platforms
Troubleshooting Linux based systems
Scripting (shell, python)
Mentorship, coaching and guidance to more junior members of the team and team knowledge
Nice to Have
Domain knowledge of banking, financial services, enterprise data platforms, AI-driven automation, and large-scale IT environments will be considered a strong asset
Additional Job Details
Vacancy Status: Open Position to be filled
Mode of Work: Hybrid
Use of AI: Zafin may use Artificial Intelligence (AI) and/or other forms of automated technology to screen and/or assess applicants for this position. Zafin will not utilize AI for conducting interviews and/or making hiring decisions.
What’s in it for you
Joining our team means being part of a culture that values diversity, inclusion, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers
