Junior Cloud Operations and Customer Support Engineer

📋 Job Overview

As a Junior Cloud Operations and Customer Support Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Junior Cloud Operations and Customer Support Engineer joining our team to support our intelligence customer in Springfield, VA or St. Louis, MO.

🏢 About D2 Technical Services

D2 Technical Services is a company that provides technical solutions and support to clients, with a focus on cloud operations and customer support.

🎯 The Role

In this role, you will join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You’ll play a critical role in maintaining and enhancing our cloud infrastructure, emphasizing operational excellence, efficiency, and exceptional customer support.

✅ Key Responsibilities

• Proactively manage and maintain cloud infrastructure, ensuring high availability and performance
• Respond to and resolve customer issues, providing top-tier technical support and customer service

📌 Required Qualifications

• Bachelor’s Degree in the IT field, related technical discipline, or equivalent combination of education and experience
• 2+ years of experience in IT, with a strong focus on cloud operations and customer support
• Proficiency in AWS cloud services and infrastructure management
• Exceptional troubleshooting and problem-solving abilities
• Experience delivering customer-focused technical support
• Knowledge of Linux distributions (e.g., RedHat, CentOS).
• Familiarity with DevOps practices, Agile/Scrum methodologies, and CI/CD tools (e.g., GitLab CI, Nexus).
• Excellent communication and teamwork skills.

⭐ Desirable Experience

No specific desirable experience mentioned.

🎁 Benefits

• Health/Dental/Vision
• 401(k) match
• Accrued PTO
• STD/LTD/Life Insurance
• Referral Bonuses
• professional development reimbursement

🛂 Visa & Eligibility

ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED