IT Systems Administrator

📋 Job Overview

At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies. We are seeking an IT Systems Administrator to help maintain and support secure, reliable IT systems across data centres, customer sites, and business environments.

🏢 About TOPPAN Security

TOPPAN Security is the international development arm of the TOPPAN Group in the security domain. Founded in 1900, TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Our culture is grounded in four core values: Agility, Ownership, Resilience, and a Sense of Fun.

🎯 The Role

As an IT Systems Administrator, you will help maintain and support secure, reliable IT systems across data centres, customer sites, and business environments. You will work with infrastructure, servers, domain services, databases, networks, and applications to support system availability, performance, security, and operational continuity.

✅ Key Responsibilities

• Monitor, maintain, and support servers, networks, operating systems, databases, and third-party applications.
• Support Windows and/or Linux environments, including user access, permissions, domain controllers, Active Directory, DNS, DHCP, and Group Policy.
• Perform routine database maintenance activities, including monitoring, access administration, backup and restore support, health checks, patching, and basic troubleshooting.
• Provide Level 1 and Level 2 technical support, investigate incidents, fulfil service requests, and escalate complex issues.
• Monitor infrastructure and application events, respond proactively to alerts, and contribute to root cause analysis.
• Install, configure, patch, and maintain standard hardware, software, virtual machines, and infrastructure components.
• Support planned deployments and changes, ensuring they are tested, documented, approved, tracked, and supported by appropriate back-out plans.
• Maintain and test backup, disaster recovery, and failover procedures.
• Maintain accurate technical documentation, asset records, operational reports, and support procedures.
• Collaborate with internal teams, customer users, suppliers, and third parties to meet agreed service levels and improve system reliability.
• Use scripts and support tools to automate routine administrative tasks where appropriate.
• Follow ITIL-aligned incident, event, problem, and change management practices.

📌 Required Qualifications

• Some hands-on experience in IT infrastructure, systems administration, database administration, or enterprise technical support.
• Practical knowledge of domain-based environments, including domain controllers and Active Directory concepts.
• Database maintenance knowledge required.
• Structured approach to troubleshooting, incident resolution, documentation, and operational follow-up.
• Ability to work collaboratively with colleagues, customer users, suppliers, and technical specialists.

⭐ Desirable Experience

• Higher education in Information Technology, Computer Science, or a related field, or equivalent relevant practical experience.
• Knowledge of Windows Server and/or Linux administration.
• Experience or practical understanding of Active Directory, user and access management, Group Policy, DNS, and DHCP.
• Knowledge of database operations and maintenance, such as SQL Server, PostgreSQL, MySQL, Oracle, or another relational database platform.
• Basic understanding of networking concepts, including TCP/IP, LAN, VLAN, VPN, routing, and firewalls.
• Awareness of backup, recovery, patching, monitoring, virtualization, and system-security practices.
• Experience with a service-management or ticketing tool and an understanding of incident and change management.
• Good written and spoken English, with the ability to read and interpret technical documentation.
• Customer-focused communication, analytical thinking, and a calm, methodical approach to problem-solving.
• Relevant technical certifications, scripting knowledge, cloud exposure, or familiarity with PKI.

🎁 Benefits

Competitive salary package with opportunities for growth and development within a global, collaborative team.

🛂 Visa & Eligibility

Candidates must be legally eligible to work in the EU and able to obtain the security clearance required for national-level operations. Occasional international travel may be required, up to approximately 30%. Candidates must possess, or be able to obtain, a valid passport and any visas required for international travel.