IT Systems Administrator

📋 Job Overview

As an IT Systems Administrator at Miovision, you are the backbone of our internal technology operations, keeping our team moving forward without delays. You will co-own the IT Service Desk, delivering high-touch, on-site support at our Kitchener headquarters and giving a green light to remote team members worldwide. In this role, you will clear the digital gridlock by balancing hands-on hardware troubleshooting with the administration of our cloud-first identity and productivity suites. If you want to keep the internal lanes clear so our team can focus on reducing global traffic congestion, this is your cue to drive your career forward.

🏢 About Miovision

At Miovision, we’re unlocking transportation networks that move you. Our vision and mission is to enable smart, fast, safe communities that simply flow, as we drive the Intelligent Mobility Revolution. Backed by the world’s most advanced traffic AI, Miovision’s innovations in traffic signal planning and operations are making it possible for cities to improve the transportation experience for drivers, cyclists and pedestrians.

🎯 The Role

You will co-own the IT Service Desk, delivering high-touch, on-site support at our Kitchener headquarters and giving a green light to remote team members worldwide. In this role, you will clear the digital gridlock by balancing hands-on hardware troubleshooting with the administration of our cloud-first identity and productivity suites.

✅ Key Responsibilities

• Act as the primary point of contact for technical assistance, managing and delegating the ticketing system (JIRA Service Management) to ensure uptime and business efficiency.
• Build and support Miovision’s identity strategy through daily administration of Okta, Active Directory (AD), Azure AD, Jamf and InTune.
• Lead the end-to-end onboarding and offboarding processes, including workstation deployment, account activation, and hardware recovery.
• Troubleshoot and resolve complex issues across Windows Desktop/Server, macOS, and Linux (Ubuntu) environments.
• Provision and maintain on-premise servers and manage enterprise-distributed applications, including antivirus and endpoint management tools like Jamf and InTune.
• Manage IT procurement, inventory tracking, and vendor relationships for workstations, server components, and peripherals.
• Support A/V requirements for major corporate events and document standard operating procedures (SOPs) for internal knowledge sharing.
• Participate in an after-hours on-call rotation to support critical business operations as needed.

🎁 Benefits

Total Compensation Range (Base + Bonus) CA$65K – CA$85K • Offers Bonus

🛂 Visa & Eligibility

This is an on-site opportunity at our HQ in Kitchener, Ontario.