As an IT Systems Administrator, you will support Metrea's global IT operations by delivering high-quality end-user services to colleagues across Australia and the wider organisation. Working closely with the Global Operations Centre and IT teams, you will manage user onboarding and offboarding, endpoint provisioning, asset lifecycle management, service requests, inventory control, and day-to-day technology support to ensure a seamless user experience.
🏢 About Metrea
Metrea delivers effects-as-a-service to national security partners across five domains and more than a dozen mission areas. These include airborne ISR, electronic warfare, secure communications, aerial refueling, special air missions, aerial firefighting, and advanced simulation. We own the whole stack: designing, building, and operating turnkey capabilities that give our partners decisive, asymmetric advantage against rapidly evolving threats.
🎯 The Role
This role requires a proactive, customer-focused individual who can independently manage operational activities, coordinate with internal stakeholders, maintain accurate records, and contribute to the continuous improvement of IT service delivery processes.
✅ Key Responsibilities
Provide exceptional customer service and technical support to internal users across the business
Manage user onboarding, transfers, and offboarding activities, ensuring accounts, devices, licences, and access permissions are correctly provisioned
Configure, deploy, and support laptops, mobile devices, peripherals, and collaboration technologies
Coordinate equipment returns, device refresh programs, and hardware replacement activities
Maintain accurate IT asset, inventory, and configuration records
Monitor and fulfil service requests, incidents, and operational tasks within agreed service levels
Assist users with Microsoft 365 applications, authentication issues, collaboration tools, and endpoint support
Coordinate with global IT teams and vendors to resolve incidents and service requests
Support meeting rooms, audio-visual equipment, and workplace technology
Maintain operational documentation, procedures, and knowledge base articles
Assist with procurement activities and the management of hardware and software assets
Support compliance with organisational security policies and operational processes
📌 Required Qualifications
3-5 years' experience in IT support, IT operations, systems administration, or infrastructure support roles
Experience supporting Microsoft 365 and Azure environments
Experience managing Intune-managed devices
Experience working independently in onsite support environments
