IT Support & Infrastructure Intern

📋 Job Overview

You will join the IT team at Quandela, a global leader in quantum computing, and contribute to the daily support of internal users while taking part in small infrastructure and continuous improvement projects. This internship offers hands-on experience in IT support and infrastructure within a deeptech company.

🏢 About Quandela

Quandela stands as a global leader in quantum computing, driven by groundbreaking technology and a strategic vision for scaling quantum solutions. The company’s unique ability to offer both hardware and software solutions, along with its commitment to build energy efficient datacenters and scalability, positions it to play a key role in the next wave of innovation, and in many strategic and sovereign industrial sectors.

🎯 The Role

You will join the IT team and contribute to the daily support of internal users while taking part in small infrastructure and continuous improvement projects. The team supports a fast-growing international environment and works across workstation deployment, user support, local network operations, IT asset management, and documentation.

✅ Key Responsibilities

• Provide first-line support to internal users for hardware, software, access, and peripheral-related issues
• Handle and follow up on support requests through the ticketing system or direct interaction
• Troubleshoot common workstation and user environment issues in a clear and structured way
• Escalate more complex incidents with proper diagnostics and relevant context
• Support onboarding, offboarding, and internal moves
• Maintain accurate inventory records for hardware and software assets
• Participate in small IT projects such as equipment rollouts, process standardization, and simple automation tasks
• Help improve internal support processes and operational efficiency
• Create or update technical documentation and user guides
• Suggest practical improvements to simplify support and strengthen reliability

📌 Required Qualifications

• Currently pursuing a degree in IT, systems administration, networking, or technical support
• Looking for an internship with strong operational exposure and hands-on learning
• A genuine interest in IT and computer science, demonstrated through personal projects or hands-on experience outside of academic studies (e.g., building a PC, troubleshooting technical issues, or helping family and friends with IT-related problems)
• Good basic knowledge of Windows environments and workstation support
• Basic understanding of networking concepts such as IP, DNS, DHCP, VLANs, and Wi-Fi
• Familiarity with standard IT tools and troubleshooting methods
• Strong service mindset and willingness to help users effectively
• Good organizational skills and attention to detail
• Ability to troubleshoot issues methodically and communicate clearly
• Eagerness to learn, adapt, and work in a collaborative environment
• Motivation, and a strong willingness to learn and succeed in the role
• Fluent in both written and spoken French, with a basic working knowledge of English

🎁 Benefits

• Swile Card (meal vouchers) 🍴🛒
• 50% participation in transportation costs 🚆
• Possibility of remote work 💻
• Internship Allowance between €1,200 and €1,400 per month 💰
• 1,5 days off per month, cumulative 🧳

🛂 Visa & Eligibility

At Quandela, we believe that the strength of our team is the plurality of experiences, perspectives, and journeys. We are committed to building a respectful, inclusive, and welcoming work environment. All applications are welcome.