IT Infrastructure & Operations Manager

Job Overview

At Lexroom, we’re not just building software; we’re revolutionizing the way legal professionals work. Our mission is to empower lawyers, law firms, and companies with a world-class AI product that saves time, boosts productivity, and redefine what’s possible in the legal world. We aim to become the most innovative AI company in Italy and build the new sales standard for B2B sales in Italy. We’re changing the game, and we’re doing it with a team of rockstars who are looking for their next big challenge and ambition.

Why Lexroom?

Shape the Future: Be part of the team that’s leading the AI revolution for legal professionals.
Grow with Rockstars: Collaborate with industry-leading talents in an environment that values creativity, ambition, and growth.
Make an Impact: Your work will directly influence how lawyers around the world practice law—more efficiently, effectively, and intelligently.
At Lexroom, we don’t just promise career growth; we promise a journey of learning, impact, and purpose. Ready to change the world of law?

The Role

You are the single point of accountability for internal IT and the workplace as we scale from 200 to 300+ people across 4+ countries. You own device lifecycle, access, company software, and the technical experience of all-hands and internal events. You build the foundations (IdP, MDM, inventory, processes) and make them scale with growth. We are looking for a builder: someone who has already set up or structured IT ops in a growing company, not only operated a mature stack.

What You Will Do

Foundations (first months)

• Select and set up an IdP (e.g. Google Workspace, Okta) and MDM for device management
• Build a complete asset inventory and its lifecycle
• Put onboarding/offboarding on a process, with tracked and timely access removal (security-relevant)
• Define the support model that fits Milan and the out-of-office teams best as we grow

IT Operations & Support

• Point of reference for day-to-day technical support (hardware, software, connectivity) in Milan
• Remote support and coordination of local hands for Barcelona, Madrid and Berlin
• SLAs and a reusable internal knowledge base

Onboarding / Offboarding & access

• Devices and access ready for every new hire's day one, across all countries
• Tracked account provisioning and deprovisioning
• Asset inventory and lifecycle (purchase, assignment, reassignment, decommissioning)

SaaS & Vendor Management

• Ownership of company-level software subscriptions: licenses, renewals, costs, seats
• Manage IT vendors (hardware and software procurement), tracking performance and spend
• Multi-country hardware logistics: shipping, customs, VAT, local warranties

Workplace & AV

• Set up and run audio/video equipment for all-hands and company-wide presentations
• Meeting rooms: booking system, microphones, screens, room reliability

Must-have

• Experience in IT ops / IT support at a growing company, with at least one setup built or structured independently
• Comfort with MDM and an IdP (Google Workspace, Okta or similar)
• Vendor and budget management
• Comfort with on-site work on AV and events
• Fluent Italian and English

Nice-to-have

• Experience in multi-country (EU) environments
• Exposure to security/compliance frameworks (ISO 27001, SOC2)
• Spanish or German

Out of scope

• Security architecture and compliance policy definition (owned by Eng/Security; you own operational IAM)
• Internal software development

Success in the first months

90 days: onboarding/offboarding on a process and tracked; complete asset inventory; IdP and MDM live; support model defined
6 months: SaaS map and spend under control with a rationalization plan; device-ready onboarding across all countries within SLA; reliable all-hands and meeting rooms

WHAT SETS US APART

An Exceptional Team

At Lexroom.ai, you’ll work alongside top talent in tech and legal AI. Our focused teams operate with purpose and autonomy, so every contribution delivers visible results. You’ll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.

Growth that Matters

We hire exceptional people to make a difference—and we give them space to lead. Your work will shape the future of legal technology and set new standards for the field. Impact is defined by vision and execution, not by age or title. If you’re ready to take responsibility, you’ll find real opportunities to grow and lead high-stakes projects.

Rewarding Your Contribution

We value excellence and share success:
Annual Salary Range: €50,000 – €70,000
Equity Package: Align your growth with the company’s long-term success.

BENEFITS THAT MATTER

• Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ.
• Health Insurance: Comprehensive coverage to ensure peace of mind.
• Meal Vouchers: Daily support to make your lunch breaks easier.
• Performance Bonuses: Rewards tied directly to measurable results.
• Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.