Software Development👥 51 employees📍 San Francisco, California, US
Sierra is the conversational AI platform for businesses. We help companies elevate their customer experience with AI.
📋 Job Overview
At Sierra, we’re building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such as SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
🏢 About Sierra
Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
🎯 The Role
As an IT Infrastructure Engineer, you’ll play a key role in scaling our internal systems during a critical phase of growth. As the first hire on our internal IT team, you’ll collaborate with our IT Lead, GRC Lead, and Engineering team to build foundational infrastructure, strengthen security, and streamline operations.
✅ Key Responsibilities
Lead the migration from Google Workspace Identity to Okta, designing a scalable, secure identity foundation across the organization.
Integrate real-time device posture signals into conditional-access policies using a modern endpoint-compliance solution.
Implement an identity-analytics capability to automate orphaned-account discovery, anomalous-login detection, and access-review workflows.
Develop automated user-lifecycle pipelines (provisioning through deprovisioning) to reduce manual provisioning time.
Deploy enterprise DLP and endpoint-based DLP solutions; automate asset tagging and policy enforcement.
Build integrations between internal systems and our compliance automation platform to support audits, reporting, and operational efficiency.
Drive efficiency through automation using Bash, Python, and low-code platforms to streamline routine IT processes.
Build and maintain scalable internal tools that integrate with business systems via APIs to support operations and compliance.
Manage SaaS lifecycle processes with a focus on compliance, security, and operational best practices.
Operate effectively within enterprise-scale environments, balancing speed with reliability and security.
Integrate real-time device posture signals into conditional-access policies using a modern endpoint-compliance solution.
Implement an identity-analytics capability to automate orphaned-account discovery, anomalous-login detection, and access-review workflows.
📌 Required Qualifications
4–8 years in IT infrastructure, software engineering, or related roles
Familiarity with tools and platforms such as Google Workspace, Okta, Vanta, AWS, and HRIS systems
Strong understanding of SAML, SCIM, OAuth/OIDC, REST APIs, and Infrastructure as Code (IaC) practices
Proficiency in Python, Bash, JavaScript, and Terraform; experience with React is a plus
Ability to operate independently with minimal oversight, bringing a systems-thinking approach to a fast-paced startup environment
⭐ Desirable Experience
Familiarity with IT compliance areas such as access audits, data residency planning, and control implementation
Experience working with security tools and integrations, including CASB, EDR, and MDM solutions
Track record of building internal IT documentation and onboarding guides
🎁 Benefits
Flexible (unlimited) paid time off
Medical, dental, and vision benefits for you and your family
Life insurance and disability benefits
Retirement plan dependent on country of employment
