Omilia is the global standard for AI-driven customer service transformation. Our native Conversational AI platform revolutionizes how brands engage with customers - automating interactions with preci…
Job Overview
The IT Infrastructure Administrator owns the design, deployment, and ongoing operation of Omilia's core IT infrastructure — spanning on-premises, cloud, and hybrid environments. The role ensures the reliability, security, and scalability of network, server, and cloud systems that underpin Omilia's internal operations and platform delivery, acting as the primary technical owner for infrastructure health and capacity.
Key Responsibilities
Administer and maintain network infrastructure: LAN/WAN, firewalls, VPN, DNS, DHCP, and switching/routing equipment.
Manage server infrastructure (physical and virtual) including provisioning, patching, performance tuning, and decommissioning.
Administer cloud infrastructure across GCP, AWS, or Azure: compute, storage, networking, and IAM configurations.
Manage virtualisation platforms (VMware, Hyper-V) and containerisation environments where applicable.
Implement and maintain backup and disaster recovery solutions; conduct periodic DR tests and document outcomes.
Monitor infrastructure health using observability tools (e.g. Zabbix, Datadog, Grafana); respond to and resolve infrastructure incidents.
Experience with infrastructure monitoring and alerting tools.
Methodical approach to documentation, change management, and incident response.
Strong analytical and problem-solving skills; able to diagnose complex infrastructure issues under pressure.
Bachelor's degree in Information Technology, Computer Science, Network Engineering, or a related field.
Benefits
Fixed compensation; Long-term employment with the working days vacation; Development in professional growth (courses, training, etc); Being part of successful cutting-edge technology products that are making a global impact in the service industry; Proficient and fun-to-work-with colleagues; Apple gear