IT CloudOps Engineer

📋 Job Overview

If building and maintaining cloud scalable systems and solving complex problems is your passion, you are reliable, collegial and thrive in a fast-paced collaborative environment, this is the job for you. The CloudOps Engineer will use their expertise to design, develop, and document our cloud infrastructure, and cloud monitoring solutions. This individual will work with team members to gather requirements and deploy cloud technology to help scale our platform used to power the world’s video advertising. The role involves monitoring production environments, incident management, troubleshooting, deployments, automation, security, and continuous improvement of cloud operations.

🏢 About Extreme Reach

Extreme Reach is a global company that powers the world’s video advertising. We promote a flexible hybrid working approach to help you find the best working balance. We have a global diverse community where we learn from each other and create a strong, inclusive culture.

🎯 The Role

The CloudOps Engineer will use their expertise to design, develop, and document our cloud infrastructure, and cloud monitoring solutions. This individual will work with team members to gather requirements and deploy cloud technology to help scale our platform used to power the world’s video advertising.

✅ Key Responsibilities

• Automate manual ops tasks to streamline processes and reduce manual effort.
• Identify areas where systems can be improved to increase system reliability and reduce system incidents.
• Manage and support proactive monitoring solutions across the Production environment.
• Look for trends and themes in issues reported in Live Applications and facilitate investigations by Developers to avoid repeated occurrences.
• Perform actions on the Product codebase (backend/frontend) for real-time diagnosis of major incidents in Live systems.
• Perform analysis and reporting on frequently occurring Live problems.
• Deliver Tier 3 support for Extreme Reach production infrastructure across a 3-shift rotation (APAC, UK/EMEA, US), providing 24x7 on-call coverage during Weekend & Public Holiday to resolve complex issues to maintain critical service availability and reliability.
• Act as a first responder for infrastructure and production incidents.
• Perform root-cause analysis and prepare incident/RCA reports.
• Implement corrective and preventive actions to avoid recurring incidents.
• Creates and manages Automated Infrastructure solutions. Automated builds and configuration management.
• Assist Developers who are fixing bugs to understand the detail and user scenarios around reported bugs to accelerate triage and fixing.
• Understands the fundamentals of large scale on-prem and cloud mission critical systems; networking, security, redundancy, scalability, monitoring, & performance KPIs.
• Fast, adaptable, with a proven ability to integrate and exploit new technologies, PAAS offerings, and API’s.

📌 Required Qualifications

• Experience in designing, developing, and documenting cloud infrastructure.
• Experience with cloud monitoring solutions.
• Experience with automation tools and techniques.
• Experience with incident management and troubleshooting.
• Experience with deployments and configuration management.
• Experience with security and compliance.
• Experience with continuous improvement of cloud operations.

⭐ Desirable Experience

• Experience with large scale on-prem and cloud mission critical systems.
• Experience with networking, security, redundancy, scalability, monitoring, and performance KPIs.
• Experience with new technologies, PAAS offerings, and API’s.

🎁 Benefits

Competitive benefits. We promote a flexible hybrid working approach to help you find the best working balance. A global diverse community, where we learn from each other. At Extreme Reach, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

🛂 Visa & Eligibility

Extreme Reach collects and processes personal data in accordance with applicable data protection laws. We do not tolerate discrimination on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.