Intermediate DevOps Engineer

📋 Job Overview

Ready to make a real impact on global health and wellness care? Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. Founded by practitioners in 2016, we’re now the leading EHR and practice management platform in the wellness industry, trusted by tens of thousands of practitioners across 70+ countries.

In 2023, we expanded our whole-practice care offering through the acquisition of That Clean Life, bringing nutrition planning into our platform.

We’re a remote-first team headquartered in Toronto, made up of curious, driven, and empathetic people building tools that help practitioners create sustainable, independent practices; and do the most meaningful work of their careers. While most of our work happens remotely, we come together regularly for off-sites and team events to stay connected and build together.

🏢 About Practice Better

We are on a mission to build an industry-leading product on a strong foundation built by a world-class engineering, product, and design team!

🎯 The Role

We seek an Intermediate DevOps Engineer to join our growing Engineering team. In this role you will be responsible for designing, implementing, and maintaining scalable and reliable infrastructure and systems, ensuring the highest levels of availability and performance for our platform. The ideal candidate should have a deep understanding of cloud technologies and automation and a proven track record of building and managing complex distributed systems.

You will also contribute and collaborate with the broader Engineering, Product, and Design teams to understand scalability challenges, development lifecycle bottlenecks, and pain points, make informed decisions about our technology, and deliver frictionless solutions for continuous development and release.

If you are a results-oriented DevOps Engineer who takes pride in their work, is obsessed about reliability, performance, security, and quality, and thrives in a fast-paced, collaborative environment, and you enjoy driving and owning your work - we want to hear from you!

Note: Practice Better is a remote-first company with team members across North America. However, this particular role is currently open to Canadian-based candidates only, and preference will be given to applicants legally authorized to work in Canada.

✅ Key Responsibilities

• Infrastructure Design and Automation: Design, build, and maintain scalable and reliable infrastructure using automation tools and best practices, focusing on infrastructure as code (IaC) principles
• CI/CD: Build and improve robust CI/CD pipelines for engineers to release with minimal friction and high confidence
• System Reliability: Monitor, analyze, and optimize system performance, availability, reliability, and security, proactively identifying and mitigating potential issues before they impact users
• Incident Response and Resolution: Participate in incident response efforts and training, ensuring timely resolution of incidents and conducting post-mortem analysis to identify root causes and prevent recurrence
• Operational Efficiency: Implement best practices and patterns around operating our systems through defining and enforcing rigorous SLAs for availability, performance and security
• Capacity Planning: Collaborate with cross-functional teams to forecast capacity requirements and scale infrastructure to meet growing demand, optimizing resource utilization and cost efficiency
• Security and Compliance: Implement security best practices and compliance standards, ensuring the integrity and confidentiality of data and systems
• Continuous Improvement: Drive a culture of continuous improvement, implementing new technologies and processes to enhance system reliability, scalability, and efficiency

📌 Required Qualifications

• Bachelor’s degree in Computer Science or a related technical field
• You have 4-6+ years of experience in DevOps engineering or a similar role, with a strong focus on building and maintaining highly available, scalable, and secure systems
• Strong scripting and programming skills
• Proficiency in cloud platforms, in particular AWS, with hands-on experience in infrastructure provisioning and management tools like Terraform/OpenTofu
• Experience working in Windows, Linux environments
• Expertise in containerization and orchestration technologies such as Docker, Kubernetes, or similar
• Experience with monitoring and observability tools such as Datadog, Prometheus, Grafana, ELK stack, or similar

🎁 Benefits

Comprehensive Benefits
We offer a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage from day 1, as well as RRSP matching, generous paid parental leave, and annual learning stipends.

Remote-First, Connected Culture
Our remote-first model gives you autonomy and flexibility, with optional access to our downtown Toronto office for in-person collaboration. We also host regular off-sites and team gatherings across North America, because connection, creativity, and shared moments matter.

Wellness and Growth

• Unlimited vacation, built on trust, clear expectations, and real support for taking time off
• Company RRSP program with employer-matched contributions
• Comprehensive health and dental benefits from day 1
• $750 annual Health & Wellness Allowance
• $1,000 annual Learning & Development Allowance to support your growth
• $500 annual Home Office Allowance to set up a productive remote workspace
• Sprout Family: personalized support for family-building and fertility journeys
• Inkblot: confidential, digital mental health support from licensed professionals
• Company-wide holiday closure in December
• Regular virtual company-wide events, lunches, and team socials to stay connected

🛂 Visa & Eligibility

This particular role is currently open to Canadian-based candidates only, and preference will be given to applicants legally authorized to work in Canada.