Infrastructure Systems Administrator

📋 Job Overview

AFS is searching for an Infrastructure Systems Administrator responsible for the administration, integration, modernization, and day-to-day operational support of a self-hosted ServiceNow platform deployed on AWS in a government/defense environment. Works as part of a small, highly technical team supporting both the underlying infrastructure and advanced AI capabilities built on top of it.

🏢 About Accenture Federal Services

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward!

🎯 The Role

AFS is searching for an Infrastructure Systems Administrator responsible for the administration, integration, modernization, and day-to-day operational support of a self-hosted ServiceNow platform deployed on AWS in a government/defense environment. Works as part of a small, highly technical team supporting both the underlying infrastructure and advanced AI capabilities built on top of it.

✅ Key Responsibilities

• Administers RHEL 9 servers and Windows servers supporting a self-hosted ServiceNow environment running on AWS
• Manages and maintains core AWS infrastructure including EC2 instances, RDS databases, Application Load Balancers (ALBs), security groups, and related services
• Works incidents and service requests related to platform health, stability, and performance
• Performs minor and major upgrades to the ServiceNow platform and underlying infrastructure with minimal service disruption
• Deploys, configures, and maintains ServiceNow AI capabilities including Now Assist, AI Search (AIS), Predictive Intelligence, and AI Control Tower
• Integrates ServiceNow with AWS Bedrock and large language model (LLM) backends to enable generative AI features in a self-hosted, classified environment
• Supports MCP (Model Context Protocol) server configuration and integration with AI tooling
• Maintains platform-level configuration and integration across AI capability modules
• Develops proof-of-concept (POC) solutions and investigates emerging technologies relevant to the platform and mission
• Produces engineering recommendations in response to evolving technical requirements, new customer needs, and technology advancements
• Maintains and modernizes infrastructure as platform capabilities and government requirements evolve
• Works directly with integration partners to troubleshoot and resolve issues arising from third-party integrations
• Supports other teams across the organization with platform-related needs including CMDB administration, discovery configuration, and ad hoc technical assistance
• Collaborates with stakeholders to translate operational and customer requirements into technical solutions

📌 Required Qualifications

• Experience with Linux server administration
• Experience with Amazon Web Services (AWS)
• Experience with ServiceNow

⭐ Desirable Experience

• Experience with AWS AI Services
• ServiceNow Certified System Administrator (CSA)

🎁 Benefits

The base pay range for this position in these locations is $138,600 - $170,100 USD. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here.

🛂 Visa & Eligibility

An active TS/SCI is required.