Infrastructure Manager

📋 Job Overview

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

🏢 About Civica

Civica is a global leader in GovTech, providing software solutions that help deliver critical services for citizens worldwide. With over 21 years of experience, we serve more than 5,000 public bodies across the globe, supporting over 100 million citizens. Our commitment to innovation and excellence makes us a trusted partner in public services.

🎯 The Role

As an Infrastructure Manager within Civica's Infrastructure Services team, you will lead a geographically distributed team across the UK and India, responsible for delivering secure, resilient, scalable and cost-effective infrastructure services that underpin Civica's global operations. This is a critical leadership role for an experienced infrastructure professional who combines strong technical expertise with exceptional people management and delivery capabilities.

✅ Key Responsibilities

• Lead and develop a geographically distributed Infrastructure team across the UK, India and APAC.
• Manage priorities, resources and delivery across projects, operations, incidents and escalations.
• Drive operational excellence across Azure, hybrid infrastructure, networking, storage, backup, monitoring, automation and resilience services.
• Lead critical infrastructure incident response, service recovery and continuous improvement initiatives.
• Ensure infrastructure services meet quality, security, governance and operational standards.
• Support cloud transformation, data centre exit, M&A integration and infrastructure modernisation programmes.
• Promote automation, service optimisation, FinOps and capacity management best practices.
• Collaborate with Security, IAM, Network Services, Helpdesk and business stakeholders to deliver enterprise priorities.
• Manage team performance, capability development and workforce planning.
• Report on delivery progress, risks, dependencies and operational performance.

📌 Required Qualifications

• Significant experience leading Infrastructure, Cloud, Platform Engineering or IT Operations teams in enterprise environments.
• Proven success managing geographically distributed teams, operational services and project delivery.
• Strong experience in resource, capacity, risk and dependency management.
• Working knowledge of Azure, hybrid infrastructure, automation, resilience, disaster recovery and service management.
• Relevant cloud, infrastructure, management or project delivery certifications desirable.

⭐ Desirable Experience

• Managing global infrastructure or cloud engineering teams across multiple time zones.
• Delivering infrastructure projects within fast-paced enterprise environments.
• Leading teams through transformation, migration, data centre exit or M&A initiatives.
• Improving service reliability, operational maturity and engineering practices.
• Working with Security, Architecture, IAM and Operations teams to manage delivery and risk.
• Knowledge of FinOps, resilience, disaster recovery, backup and capacity planning.
• Hands-on experience with Azure, automation and platform services.
• Building high-performing, accountable and inclusive engineering teams.

🎁 Benefits

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old. Focus on learning - there are heaps of opportunities to enable you to grow and be your best. Giving culture - we encourage you to 'give back' with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice. Flexible Work - we have comprehensive flexibility options including part-time work, ad

🛂 Visa & Eligibility