Join a collaborative team of nine where you’ll have the opportunity to deepen your expertise and work on complex infrastructures as an experienced 3rd Line IT Engineer with a background in an MSP environment.
🏢 About Ttech
Ttech is a company that values technical excellence and customer-facing delivery in modern IT environments.
🎯 The Role
As a 3rd Line IT Engineer, you will provide advanced technical support, manage infrastructure and cloud platforms, and contribute to service and operational excellence.
✅ Key Responsibilities
Provide Tier 4 escalation support to the Service Desk, diagnosing and resolving complex infrastructure issues
Identify root causes, evaluate solutions, and implement robust, long-term fixes
Ensure issues are fully resolved with no downstream impact
Analyse trends and recurring incidents, implementing preventative measures
Monitor, manage, and optimise cloud platforms and customer environments to meet SLAs across capacity, consumption, availability, and performance
Drive improvements in platform reliability, scalability, and security
Deploy and maintain tools that enhance automation, monitoring, and efficiency in a multi-tenant environment
Follow best practice processes for incident, problem, and change management
Continuously improve service desk processes, tooling, and knowledge sharing
Contribute to operational efficiency through standardisation and automation
Act as a technical escalation point for customers, ensuring a professional and high-quality experience
Build strong relationships through clear communication and technical expertise
Ensure customer satisfaction through timely and effective resolution
Accurately log and manage incidents within the service management system
Maintain clear documentation of fixes, processes, and time tracking
Support and mentor Service Desk Analysts and Engineers
Share knowledge to improve first-time fix rates and team capability
Take ownership of your professional development, including certifications and ongoing learning
🎁 Benefits
23 days annual leave plus your birthday off, because your time matters
BUPA Cash Plan to support your health and wellbeing
50 percent flexible working, giving you real balance and autonomy
Work from home allowance to help cover your home office costs
Two paid charity days each year, so you can give back to causes you care about
Fully funded training and professional development to support your long-term career growth
Three company social events per year, designed to connect, celebrate and have fun as a team
🛂 Visa & Eligibility
Visa and eligibility information is not specified in the job description.
