Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world's leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth. Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong.
🏢 About Alloy
Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week.
🎯 The Role
You'll own the day-to-day configuration, reliability, and user experience of Alloy's Salesforce instance, the system of record for our entire go-to-market org. Within 3 to 6 months you'll be the go-to owner of user support, data quality, and the declarative build work that keeps the GTM stack running.
✅ Key Responsibilities
Own day-to-day Salesforce administration across Sales, Marketing, and Customer Success clouds: objects, fields, page layouts, record types, permission sets, and user provisioning.
Build and maintain declarative automation (Flows, validation rules, approval processes) as GTM processes evolve.
Own data quality in Salesforce end to end, including deduplication, validation rules, and routine hygiene audits.
Act as the first line of support for Sales, Marketing, and Customer Success users. Triage tickets, fix configuration issues, and escalate what needs deeper platform work.
Administer adjacent GTM tools such as Gong and Apollo.io, covering configuration, user access, and troubleshooting so the whole stack stays reliable, not just Salesforce.
Partner with the Senior Manager, GTM Systems and the wider RevOps team on the Salesforce roadmap and on territory, quota, and forecasting configuration changes.
Run release management: test changes in sandbox, coordinate deployments, document field-level and process changes, and tell end users what changed.
📌 Required Qualifications
5+ years as a hands-on Salesforce Administrator, ideally in a B2B SaaS environment.
Deep declarative Salesforce skills across Flows, validation rules, permission sets, and page layouts, with a track record of building automation without code.
Experience owning data quality end to end, including dedupe, validation, and hygiene processes.
Strong customer-service instincts and clear communication with users who are not technical.
High attention to detail and a habit of documenting configuration changes so they stay maintainable.
Able to run multiple support requests and project work in parallel, and open to picking up admin work on other GTM tools as the stack requires.
⭐ Desirable Experience
Salesforce Administrator or Advanced Administrator certification.
Experience with change management and release processes, including sandboxes and deployment tools like Gearset or Copado.
Hands-on admin experience with Gong, Apollo.io, or similar GTM tools.
Experience in fintech, financial services, or another highly regulated industry.
🎁 Benefits
Unlimited PTO and flexible work policy
Employee stock options
Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
401k with 100% match up to 4% of annual employee compensation
Eligible new parents receive 16 weeks of paid parental leave
Home office stipend for new employees
Annual Learning & Development annual stipend
Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health
Hybrid work environment: employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.
🛂 Visa & Eligibility
Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities.
