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2024-03-05

Digital Site Reliability Engineer 2

The Company 
Serving the People Who Serve the People 
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.  
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 
Want to know more? See more of what we do here.  

The Digital SRE is a technical investigator and experienced troubleshooter with development experience who works with a team of engineers that identifies, documents, solves, and prevents problems impacting user experience. The Digital SRE team provides advanced engineering support for applications and services consumed by government agency customers and public citizens. The Digital SRE team works collaboratively and independently to reduce/eliminate repetitive tasks or “toil”, establish baseline performance metrics, improve system monitoring and alerting of incidents, and identify product improvements or bugs.

Each team members actively participates in a collaborative partnership with all other Granicus teams to advance Granicus’ commitment to focus on highest quality “Customer Experience”. This collaborative effort is part of our Granicus core values and is achieved with each team member’s commitment to excellence each day. 

What You’ll Do:
•Use Granicus Applications and Understand Impact on Government and Citizen Interaction
•Own Escalated Issues and Problems Reported by Customers, Internal Teams, and Monitoring
•Independent & Collaborative Troubleshooting of Application, Service, and System Issues
•Document and Escalate User Stories, Bugs, and Defects
•Establish and Maintain SLI, SLO, and SLA targets for applications and services.
•Use software development best practices to automate solutions and eliminate toil.
•Provide On-Call Production Support
•Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets and following the company's information security program.

 

Who You Are:

 

    • You understand and value the “Customer Experience” and how to support people.
    • You are constant learner with aspiration to make major contributions to challenging projects.
    • You have a degree in Computer Science, related field, or 3+ years of experience in SaaS Environments.
    • You have 3+ year of experience working in AWS/Azure or certification.
    • You have 3+ year of experience supporting Windows and Linux systems.
    • You have hands-on experience writing Python.
    • You have experience using PowerShell and supporting .NET applications.
    • You understand relational databases (MSSQL or MySQL) and can efficiently connect to databases and query data.
    • You have direct experience using monitoring tools such as New Relic or Elastic.
    • You have experience working in ticketing systems such as JIRA and are familiar with Agile SDLC.
    • You have experience using CI/CD tools like Gitlab.

 

Shift timing

 

    • Initially for 3 months you will be working in US time zone for training. After training is completed you will be working UK time zone.

 

Interview Process

 

    • Assessment – Take a quick assessment.
    • Phone screen – Speak to one of our talented recruiters to ensure this could be a fit.
    • Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more.
    • Reference checks – Provide 2 references so we can hear about your awesomeness.
    • Verbal offer – Let’s talk numbers, benefits, culture and answer any questions.
    • Written offer – Sign a formal letter and get excited because we sure are!

 

Security and Privacy Requirements

 

    • Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
    • Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. 
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