Senior Observability Architect

Job Overview

Grafana Labs is seeking a Senior Observability Architect to pioneer a new function that will help drive a transformation of our Customer Experience organization. In this role, you'll plot the path to observability maturity and walk it with the customer, working hand in glove with our Engagement Managers who manage service engagements and serve as a customer lifecycle Centre of Excellence.

As an Observability Architect, you will be at the vanguard of evolving our practice to meet the unique demands of our customers. You will own the long term adoption, expansion and overall experience of your portfolio of Grafana's customers. The OA is responsible for managing technical relationships, providing strategic consulting, and ensuring the successful achievement of value and ROI of our products.

This role requires a deep understanding of our technology, the ecosystem around it, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. You will drive Grafana Labs's worldwide growth by becoming a strategic partner of existing customers to ensure they are happy, successful and realizing genuine value.

Key Responsibilities

• Serve as the primary technical point of contact for a portfolio of Grafana customers


• Design the observability maturity journey of customers and assist them on that path


• Provide expert-level troubleshooting and guidance to drive adoption


• Conduct regular technical reviews and health checks to ensure client success


• Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience


• Advise clients on best practices and strategies for leveraging our technology to achieve their business goals


• Collaborate with clients to develop and execute technical roadmaps


• Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features


• Develop and maintain strong, long-term relationships with key stakeholders


• With the support of our Engagement Managers and Onboarding Solutions Architects, own customer lifecycle


• Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform

About Grafana Labs

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France.

Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We're scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.