General System - About us
Our unique new form of data processing can process the volume, velocity, and breadth of spatial-temporal data from millions of dynamic machines and sensors on as little as a single server. The approach is unrelated to anything else in existence today.
From connected cars to home deliveries and smart cities, the technology is helping Data Scientists to make a more efficient, sustainable, and safer world.
A team of 40+, we have contracts with some of the world’s most forward-thinking customers.
We are an international company staffed by world-class data scientists, data engineers, software developers, technical innovators and sector-specific professionals. Excession - a division of General System - is focussed on serving our public sector clients and comprises US and UK-cleared staff with backgrounds in specialist intelligence, defense and law enforcement.
Work on the world's most challenging, cutting-edge projects, and join us on this momentous journey! To find out more about our solutions click here.
The role:
Site Reliability Engineer responsible for a fixed-term production environment of one our Australian government customers. You will be the local technical owner of the customer environment.
This position requires that you already hold baseline, NV1 or higher Australian security clearance, and be an Australian citizen and resident.
This is not a DevSecOps or software development role.
You will be responsible for:
Monitoring day-to-day operation of the customer environment, through the use of AWS CloudWatch, Prometheus, AlertManager, Grafana and PagerDuty.
Act as the timezone-local primary technical contact for the customer, backed-up by our Customer Success team, Technical Project Manager, DevSecOps and Engineering teams in the UK.
Be part of the on-call rota to respond to customer environment outages and priority support requests. This rota will comprise of UK staff (technical and non-technical), and yourself.
Performing software upgrades to the environment.
Ensuring uptime and optimal performance of the environment, responsible for tuning software and infrastructure configuration using Terraform and Helm infrastructure-as-code.
Work in conjunction with UK engineering teams who may not be authorized to interact with systems that contain sensitive customer data.
We’re very interested in these skills and experience:
We want to hear from you if you are highly proficient in some or all of following (the more the merrier):
Management of AWS using infrastructure-as-code
Management of Kubernetes clusters (ideally AWS EKS)
Fault diagnosis on software platforms comprised of multiple Kubernetes microservices
Use of Terraform to manage AWS
Configuration and deployment of Helm charts
Use of CI/CD to automate deployment of environments using infrastructure-as-code (Terraform+Atlantis and Helm)
Prometheus and AlertManager
Grafana
Git (we use GitLab Cloud Ultimate)
Our core values:
Inclusivity: We are inclusive and welcoming to all teammates and partners; looking out for each other and ensuring everyone’s voice is heard. We encourage diversity of thought.
Integrity: We are committed to working at the highest levels of integrity and have a willingness to hold ourselves and our teams accountable. We always strive to do what is right, not just what is easy.
Innovation: We are relentlessly curious and creative, committed to solving hard problems. We are smart about the work we do and how we do it.
Invested: We are passionate about our work, believing what we do will make a difference. We take personal accountability for the delivery of goals. As committed teammates, going above and beyond expectations for our colleagues and clients is second nature.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.