IT Services and IT Consulting👥 51 employees📍 San Francisco, CA, USEst. 2012
Technology challenges can be a headache. We help you tackle your biggest DevOps and IT challenges, delivering superior outcomes you didn’t think were possible. Our teams work with innovative companie…
Job Overview
We are seeking a Lead Site Reliability Engineer to own and execute a comprehensive IT support automation strategy designed to significantly reduce ticket volume and human intervention. This is a systems-level engineering role focused on eliminating tickets before they are created, automating resolution paths when tickets do occur, building durable automation frameworks across SaaS and internal platforms, and removing systemic friction across the IT lifecycle.
Key Responsibilities
Root-Cause Ticket Elimination: Analyze ticket trends and identify systemic failure patterns, redesign workflows to remove recurring pain points, and replace reactive fixes with preventative engineering solutions.
End-to-End Automation Architecture: Design and implement automation workflows across multiple SaaS platforms, integrate with third-party and internal APIs, and architect resilient API integrations.
Custom Service & Tooling Development: Build lightweight microservices or serverless functions, develop internal middleware, proxies, or orchestration services, and create background automation jobs.
Reliability, Observability & Production Standards: Implement Infrastructure as Code, maintain CI/CD pipelines for automation services, design monitoring, logging, and alerting frameworks, and define SLIs/SLOs to measure automation reliability.
Lead-Level Ownership & Execution: Define solution architecture from concept to deployment, set timelines and milestones autonomously, conduct feasibility validation in development environments, and deliver measurable impact.
Required Qualifications
8+ years in SRE, Platform Engineering, DevOps, or Automation Engineering
Proven experience designing enterprise-scale automation systems
Strong exposure to IT support domains (access, provisioning, identity, device lifecycle, SaaS operations)
Technical Strength: API & Integration Expertise, Programming & Automation, Cloud & Infrastructure, Systems Thinking
Leadership & Communication: Experience leading technical initiatives, ability to mentor junior engineers, strong written and verbal communication skills
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