Director of Data and Analytics, Self Service Cloud

📋 Job Overview

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

🏢 About Elastic

We're looking for a Head of Data and Analytics to own data and analytics for Elastic Cloud's self-service business, spanning Product, Growth Marketing, Web, and Documentation. You'll be accountable for delivering accurate and timely business and operational insights to executive leadership, and for building a single view of the customer journey across Elastic's self-service touchpoints - Paid Ads, Web, Documentation, and Product.

🎯 The Role

This is a player-coach role that spans strategy, team building, and hands-on technical work. You'll build robust data pipelines, transformations, a data warehouse, and BI reporting; own data management and governance as the steward of core data definitions and golden queries; and build and scale a team of Data Engineers and Data Analysts.

✅ Key Responsibilities

• Deliver accurate and timely business and operational insights to executive leadership, covering funnel performance, revenue, and initiative impact
• Own the reporting cadence for the self-service business - weekly operating reviews, monthly business reviews, and quarterly planning
• Help business teams answer ad hoc analytics questions through building dashboards and through building self-serve reporting via trusted AI-powered chat responses
• Build a single view of the customer journey across Elastic's self-service touchpoints - Paid Ads, Web, Documentation, and Product
• Solve identity resolution across anonymous and known users so the funnel can be measured end to end, from first touch to paying customer
• Partner with Growth Marketing on attribution and channel measurement, and with Product on activation and conversion analytics
• Build robust data pipelines, data transformations, a well-modeled data warehouse, and BI reporting the business can rely on
• Set the technical architecture and tooling standards for ingestion, orchestration, transformation, and visualization
• Ensure data quality, freshness, and reliability with monitoring, testing, and clear SLAs
• Own data management and governance for the self-service business, acting as the steward of core data definitions and golden queries
• Establish a single source of truth for core metrics
• Set instrumentation and tracking standards with Product, Web, and Marketing so new data lands clean
• Build, scale, and lead a small distributed team of Analytics Engineers, Data and Business Analysts
• Coach and develop the team, and set a high bar for craft, rigor, and speed
• Prioritize the team against the highest-impact business questions
• Work with Product, Growth Marketing, Web, and Documentation teams to define metrics, instrument experiences, and answer their operational questions
• Partner with Elastic's central Data and IT teams on shared infrastructure, data sources, and standards
• Act as a thought partner to the GM and functional leads on what the data says and what to do about it

📌 Required Qualifications

• 10+ years of data and analytics experience at B2B enterprise SaaS companies, with 3+ years building and leading teams of data engineers and analysts
• Direct experience supporting a product-led growth (PLG) motion alongside an enterprise sales motion (e.g., Datadog, MongoDB, Atlassian, Confluent)
• Hands-on depth across the modern data stack: SQL, pipeline orchestration (Airflow or similar), transformation frameworks (dbt or similar), cloud data warehouses (Snowflake, BigQuery, or similar), and BI tools (Looker, Tableau, or similar)
• Experience with product and web analytics tools (Amplitude, Google Analytics, or similar) and marketing attribution
• Proven track record building a single view of the customer across marketing, web, and product data, including identity resolution
• Experience establishing data governance: metric definitions, golden queries, instrumentation standards, and data quality practices
• Strong business sense: able to translate executive questions into analysis, and analysis into decisions
• Excellent written and verbal communication skills, from executive presentations to technical detail
• Bias for action and comfort with ambiguity, energized by building systems that don't exist yet

🎁 Benefits

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

The typical starting salary range for new hires in this role is $169,700 - $268,400 USD. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

🛂 Visa & Eligibility

Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [email protected]. We will reply to your request within 24 business hours of submission.