Director, IT Infrastructure Services

📋 Job Overview

The Director of IT Infrastructure Services leads the strategy, engineering, delivery, and operational excellence of the company’s core enterprise infrastructure services across Network Engineering, Cloud Platform Engineering, and Infrastructure Services. This role is responsible for ensuring the availability, performance, scalability, security, and cost efficiency of the global technology foundation that enables business operations, engineering, enterprise applications, and mission-critical services.

🏢 About Shield AI

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide.

🎯 The Role

This leader owns the operating model and technical roadmap for enterprise networking, cloud platforms, on-premises compute and storage, data center services, infrastructure automation, and cloud identity. Success in this role means resilient, performant, and secure services, predictable delivery, effective capacity and lifecycle management, strong operational discipline, and infrastructure platforms that can scale with the company’s rapid growth and evolving business requirements.

✅ Key Responsibilities

• Develop and execute the multi-year IT infrastructure strategy and roadmap across enterprise networking, cloud platforms, on-premises infrastructure, data centers, cloud identity, and infrastructure automation.
• Lead, mentor, and scale the Infrastructure Services leadership team.
• Establish a clear service delivery model, including service ownership, operational standards, escalation paths, on-call expectations, service-level objectives, capacity planning, lifecycle management, and performance metrics.
• Oversee Network Engineering, including enterprise routing and switching, wired and wireless connectivity, WAN, SD-WAN, Internet connectivity, VPN, client VPN, firewalls, network access control, segmentation, remote access, and network observability.
• Ensure network services are engineered and operated with high availability, strong security controls, resilient connectivity, documented standards, and appropriate support for corporate offices, data centers, remote users, cloud environments, and critical business applications.
• Lead Cloud Platform Engineering, including cloud architecture, platform management, cloud provisioning, IaC (Infrastructure as Code), DevOps enablement, cloud operations, cloud identity, cloud networking, monitoring, logging, resilience, and cost optimization.
• Define and govern standards for cloud landing zones, account or subscription structures, identity and access controls, infrastructure configuration, environment provisioning, tagging, backup, disaster recovery, logging, and policy enforcement.
• Drive infrastructure automation across cloud and on-premises environments through infrastructure as code, configuration management, CI/CD practices, self-service provisioning, orchestration, and standardized operational runbooks.
• Oversee Infrastructure Services, including on-premises compute, storage, virtualization, backup and recovery, hardware lifecycle management, data center operations, colocation services, and physical infrastructure planning.
• Establish capacity, availability, resiliency, and disaster-recovery strategies for critical infrastructure platforms, ensuring recovery objectives and operational procedures align with business and security requirements.
• Partner closely with Cybersecurity to embed security-by-design and least-privilege principles into network, cloud, identity, and infrastructure architectures, including segmentation, privileged access controls, logging, vulnerability remediation, secure configuration baselines, and incident response readiness.

🛂 Visa & Eligibility

Shield AI is an equal opportunity employer and is committed to creating a diverse environment. We value individual differences and are proud to be an employer of choice. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.