Director Cloud Services

📋 Job Overview

Coalfire is seeking a Director of Cloud Services to lead professional and managed services teams driving customer-centric outcomes. This role involves leading complex client engagements and helping teams deliver measurable outcomes across the cloud services portfolio.

🏢 About Coalfire

Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Chicago, Illinois with offices across the U.S. and U.K., and we support clients around the world.

🎯 The Role

The Director of Cloud Services is a leader professional and managed services teams driving customer-centric outcomes. The Director, Cloud Services can lead complex client engagements and help our teams deliver measurable outcomes across the cloud services portfolio. In this role, you will build trusted client relationships, shape well-defined scopes, and create the alignment needed to move engagements forward with confidence.

✅ Key Responsibilities

• Serve as a senior client-facing leader for the team across cloud engineering engagements, establishing trust, setting expectations, and maintaining clear communication with technical and executive stakeholders.
• Own engagement momentum and delivery excellence by monitoring scope, milestones, risks, dependencies, quality, and client satisfaction; take prompt action when outcomes are at risk.
• Lead high-priority client escalations and difficult conversations with professionalism, transparency, and a focus on practical resolution and long-term relationship health.
• Ensure client commitments are understood across delivery teams and that engagement decisions, tradeoffs, status, and next steps are communicated clearly and consistently.
• Own engineering quality, risk management, technical readiness, design quality, implementation quality, and corrective actions for recurring delivery issues, using the standards approved by Cloud Services leadership.
• Implement engineering standards for architecture, engineering, and operational readiness. You will own implementation and adoption of those approved standards across the teams, in collaboration with peers and other delivery operational teams.
• Participate and support established backlog management, prioritization, dependency, work-in-progress, and recovery practices across our project. Provide standards, oversight, and collaboration amongst the teams to high-light concerns, address risks and mitigations, and recommended next steps.

📌 Required Qualifications

• Strong technical fluency and sound judgment.
• Ability to evaluate engineers and architects on their performance.
• Deep understanding of engineering operations, customer advocacy, and strategic business alignment.
• Experience in public speaking, cybersecurity evangelism, and leading go-to-market (GTM) initiatives.

⭐ Desirable Experience

• Experience in cloud engineering and cloud security.
• Experience in shaping compelling cloud services approaches.
• Experience in developing and reviewing scopes of work, estimates, assumptions, dependencies, milestones, and acceptance criteria.

🎁 Benefits

Competitive salary and benefits package.

🛂 Visa & Eligibility

Not specified.