DevSecOps Engineer

About Arize

We’re a Series C company backed by top-tier investors, with over $135M in funding and a rapidly growing customer base of 150+ leading enterprises and Fortune 500 companies. Customers like Booking.com, Uber, Siemens, and PepsiCo leverage Arize to deliver AI that works.

The Opportunity

We are seeking a proactive and detail-oriented IT Support Specialist to join our fully remote team. You will be the first line of defense in maintaining a seamless IT experience across the organization, managing Mac-only endpoints, cloud-based systems, and compliance workflows. This role is critical in ensuring our infrastructure remains secure, compliant, and optimized for productivity.

While we are a fully remote company, we’re a collaborative team that thrives on in-person connection! You’ll need to be based in the San Francisco Bay Area to join us for team events and onsite collaboration days.

What You'll Do:

🔧Technical Support & Systems Management

• Provide Tier 1 and Tier 2 support for a fully remote workforce using MacBooks exclusively.
• Manage and support user accounts, access provisioning, and integrations across:
  - Google Workspaces (SSO-enabled)
  - Office 365
  - Zoom
  - Atlassian tools (Jira, Confluence, etc.)
  - GitHub
• Administer and enforce device security and compliance policies through Kandji MDM and Bitdefender.
• Handle troubleshooting of hardware, software, VPN (OpenVPN), and cloud service issues.
• Maintain and document standard operating procedures for IT systems and user support.

🔐 Security & Compliance

• Support audits and evidence gathering for ISO 27001, SOC 2 Type II, and PCI DSS compliance.
• Assist in responding to security questionnaires from prospects and partners as part of the sales process.
• Monitor system logs and alerts to detect and remediate potential threats.
• Ensure compliance with identity and access management protocols across all integrated platforms.

📊 Process Improvement & Automation

• Assist in tracking and reporting IT and security metrics for internal review and audits.
• Identify opportunities for automating manual tasks and improving operational efficiency.
• Help manage asset inventory, software licenses, and endpoint lifecycle tracking.

🤝 Collaboration & Communication

• Work closely with InfoSec, Sales, and Engineering to support cross-functional initiatives.
• Collaborate with internal stakeholders to understand support needs and implement best practices for tooling and security.
• Contribute to internal documentation and user training materials.

What We're Looking For

• 2+ years of experience in IT support or systems administration in a Mac-only, remote-first environment.
• Hands-on experience with:
  - Google Workspaces admin console & SSO
  - Office 365 suite
  - Zoom admin controls
  - Atlassian (Jira, Confluence)
  - GitHub (user access, integrations, permissions)
  - Kandji or similar MDM solutions
  - Bitdefender or similar endpoint protection tools
  - Scripting or programing language
• Familiarity with compliance frameworks: SOC 2 Type 2, ISO 27001, PCI DSS.
• Experience assisting with or completing security questionnaires for sales enablement.
• Strong understanding of identity and access management principles.
• Excellent written and verbal communication skills.
• Self-starter comfortable working independently in a remote environment.

More About Arize

Arize’s mission is to make the world’s AI work—and work for people. Our founders came together through a shared frustration: while investments in AI are growing rapidly across every industry, organizations face a critical challenge—understanding whether AI is performing and how to improve it at scale.

Learn more about what we're doing here:

https://techcrunch.com/2025/02/20/arize-ai-hopes-it-has-first-mover-advantage-in-ai-observability/

https://arize.com/blog/arize-ai-raises-70m-series-c-to-build-the-gold-standard-for-ai-evaluation-observability/

Diversity & Inclusion @ Arize

Our company's mission is to make AI work and make AI work for the people, we hope to make an impact in bias industry-wide and that's a big motivator for people who work here. We actively hope that individuals contribute to a good culture

• Regularly have chats with industry experts, researchers, and ethicists across the ecosystem to advance the use of responsible AI
• Culturally conscious events such as LGBTQ trivia during pride month
• We have an active Lady Arizers subgroup