DevOps SE II Developer Productivity

Job Overview

We create and maintain tools (software and systems) used by many teams for critical workloads to help them reliably build and deploy Helpshift products. We own the entire release and build setup and processes at Helpshift. We are looking for a Software Engineer – Developer Productivity that will help improve the productivity of the entire engineering team. You will be responsible for everything from our build and testing automation, to the packaging and release of the final product. You will identify and provide tools to allow engineers to locate bottlenecks across their SDLC and help them remove friction points. You will evaluate our build systems and expand our deployment automation to meet growing needs. Working with Jenkins, Containerisation, Custom Tooling in Clojure, Python, and Ansible workflows, observability, you will influence the solution and business strategy, and tooling necessary to transform. If you care about the developer experience, have a passion for productivity – you will find this role to be a fit for your wants.

Key Responsibilities

• Design, implement, and maintain secure CI/CD pipelines for automating deployment, configuration, and testing processes.


• Integrate security into the release workflow and ensure that all CI-CD tools are compliant from security perspective


• Understand developer workflows and Build Systems to improve build times


• Partner with other engineering teams and develop scalable tools and infrastructure to develop, test, debug and release software quickly


• Design, develop and deliver distributed engineering build tools and platforms for a variety of codebase languages


• Help maintain the backend infrastructure that supports our Dev test environments


• Develop and improve instrumentation for monitoring and logging the health and availability of services


• Follow best practices for development


• Participate in code and system design reviews

Required Qualifications

• 5+ years of software development experience.


• In-depth knowledge of running/managing UNIX-like operating systems (we use Ubuntu).


• Experience with containerisation technologies (e.g., Docker, Kubernetes) and securing containerised environments.


• Knowledge of implementing security in CI/CD pipelines


• Experience of various FOSS tools for monitoring, graphing, capacity planning, and logging.


• Experience with Cloud Computing platforms like Amazon AWS, Google Cloud Platform, Heroku.


• Experience with IaaC tools like Ansible, Puppet, Terraform.


• Ability to analyse bottlenecks in architecture and quickly debug to reach resolution for issues


• Have an automation mindset and ability to reason and work with complex systems.


• Excellent communication and documentation skills

Good to have

• You’re familiar with building and writing in one of the following languages: Python, Shell, Java, Clojure


• You’re familiar with either of IntelliJ, VSCode, Emacs IDE and can help developers with their IDEs


• Familiar with the Challenges of Testing


• Comfortable using CLI tools for achieving day-to-day tasks.


• Systematic problem-solving approach, coupled with excellent communication skills and a sense of ownership and drive


• Drive task to the finish line with high quality and on time


• Experience in Designing and building solutions that are highly scalable, fault tolerant and cost-effective